Customer Service Administrator

CEVA Logistics; Sheerness; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee benefits platform with retail

Holiday buy scheme

Voucher discounts

Job summary

CEVA Logistics in Sheerness is seeking a Customer Service Administrator to support vehicle delivery operations. You will coordinate delivery bookings, handle customer enquiries and liaise with our carrier network to ensure timely, accurate updates throughout the delivery process.

The role requires strong administration and communication skills, with a proactive approach. Training is site-based initially, with hybrid working available once fully trained, requiring a minimum of three days in the

Qualifications

• Strong communication and administration skills.
• Logistics experience not essential; training provided.
• Good organisational skills and attention to detail.
• Excellent command of Microsoft Office, especially Excel and Outlook.
• Proactive problem-solving and ownership of enquiries.
• Positive, flexible, team-focused attitude; willingness to learn.
• Previous customer service, administration or similar experience beneficial.

Responsibilities

• Manage and process vehicle delivery bookings, ensuring requests are recorded and communicated to the carrier network.
• Respond to customer and dealership enquiries regarding bookings, delivery availability, dates and changes.
• Liaise with transport carriers and internal teams to coordinate deliveries and provide updates.
• Maintain accurate booking and delivery information across internal systems.
• Monitor outstanding enquiries and bookings; follow up to meet customer requirements.
• Communicate delays or issues to customers and stakeholders; contribute to resolutions.
• Support day-to-day administration, reporting and data management using Excel, Outlook and internal systems.
• Identify opportunities to improve processes and contribute to high-quality customer service.

Skills

Administration

Communication

Organisational skills

Attention to detail

Problem solving

Team player

Tools

Microsoft Excel

Microsoft Outlook

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

Our Finished Vehicle Logistics team in Sheerness is looking for a Customer Service Administrator to support our vehicle delivery operations.

You’ll be responsible for coordinating vehicle delivery bookings, managing customer enquiries and liaising with our network of transport carriers to ensure deliveries run smoothly. Acting as a key point of contact for customers, dealerships and internal teams, you’ll provide accurate information, resolve queries and keep customers updated throughout the process.

We’re looking for someone with strong administration and communication skills, a proactive approach and a willingness to learn. Whether you have previous customer service experience or are looking to develop your skills, this is a great opportunity to grow within the logistics industry.

We’re offering a salary of up to £26,500 per annum depending on experience. The role will initially be site based during training, with hybrid working available once fully trained, requiring a minimum of three days per week in the office.

WHAT ARE YOU GOING TO DO?

• Manage and process vehicle delivery bookings, ensuring requests are accurately recorded and communicated to our carrier network.
• Respond to customer and dealership enquiries regarding vehicle bookings, delivery availability, expected delivery dates and changes to existing arrangements.
• Liaise with transport carriers and internal operational teams to coordinate deliveries, resolve queries and provide timely updates.
• Maintain accurate booking and delivery information across internal systems, ensuring records are consistent and up to date.
• Monitor outstanding enquiries and bookings, proactively following up to ensure customer requirements are met.
• Communicate any delays, changes or potential issues to customers and relevant stakeholders, working collaboratively to find suitable resolutions.
• Support day‑to‑day administration, reporting and data management using Microsoft Excel, Outlook and CEVA's internal systems.
• Identify opportunities to improve processes and contribute to the continued delivery of a high‑quality customer service experience.

WHAT ARE WE LOOKING FOR?

We’re looking for someone who is organised, proactive and has strong communication and administration skills. Previous experience in logistics isn’t essential as we’re happy to support and develop someone who brings the right attitude and a willingness to learn.

Some of the key skills and attributes we’re looking for include:

• Strong communication and interpersonal skills, with the confidence to engage with customers, colleagues and external partners.
• Good organisational skills, with the ability to manage multiple tasks and prioritise effectively.
• Excellent attention to detail, ensuring information and records are maintained accurately.
• Confidence using Microsoft Office applications, particularly Excel and Outlook, with the ability to learn new systems.
• A proactive approach to problem‑solving, taking ownership of enquiries and seeing them through to resolution.
• A positive, flexible and team‑focused attitude, with a willingness to learn and develop.

Previous experience in customer service, administration or a similar environment would be beneficial.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey.

We offer a benefits package that includes

• competitive annual leave entitlement with a fantastic holiday buy scheme
• pension
• life assurance
• access to an employee benefits platform that offers discounts on gym memberships
• money off vouchers for a diverse range of retail, travel and hospitality brands

There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.