Hybrid Logistics Coordinator for UK & Europe

Flex; Warrington; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

33 days holidays

Holiday purchase scheme

Pension and life assurance

Education & training fund £250/year

Hybrid working

Team-oriented culture

Volunteer opportunities

Employee assistance program

Job summary

Flex is seeking a Logistics Coordinator to support customers, field engineers, and internal teams across the UK and Europe. You will monitor logistics operations, handle escalations, answer day-to-day queries, and ensure a seamless customer experience.

Excellent English communication, prior logistics or customer service experience, and strong problem-solving skills are required. The role offers hybrid working and a collaborative, international environment.

Qualifications

• Excellent verbal and written communication in English.
• Experience in customer service, logistics, or coordination roles.
• Experience in fast-paced multi-channel environments is advantageous.
• Strong interpersonal skills and stakeholder management.

Responsibilities

• Act as the primary point of contact for customers and field engineers regarding parts, logistics, and returns.
• Provide excellent customer support through phone, email, and chat channels.
• Monitor carrier performance and proactively manage pending shipments and logistics issues.
• Resolve customer queries and manage escalations with appropriate stakeholders.
• Monitor customer feedback and identify opportunities to improve service quality.
• Collaborate with internal teams to resolve operational issues and improve workflows.
• Identify process inefficiencies and support continuous improvement initiatives.
• Assist with the implementation of new tools, systems and processes.

Skills

Customer service

Logistics coordination

Communication

Problem solving

Attention to detail

Job description

Flex is seeking a Logistics Coordinator to support customers, field engineers, and internal teams across the UK and Europe. You will monitor logistics operations, handle escalations, answer day-to-day queries, and ensure a seamless customer experience.

Excellent English communication, prior logistics or customer service experience, and strong problem-solving skills are required. The role offers hybrid working and a collaborative, international environment.