Customer Service Administrator

Culina Group Limited; Rugby; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual Leave - 28 days

Pension scheme - 4% employee and 4% 0%

Life Assurance - 2 x annual salary

Wellness – Employee Assistance Program

Eye Care Vouchers

Reward & Recognition

Everyday discounts

Job summary

Warrens, part of Culina Group, is recruiting a Customer Service Administrator for a full-time role in Rugby. You will be the first point of contact for customers, handle order queries, process returns, and support teams with administration as needed.

Working hours are 9am-5pm across any 5 days in a 7-day period. The role requires strong communication, good MS Office skills, and the ability to manage deadlines in a busy logistics environment.

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Responsibilities

• Point of call for all customer queries.
• Responding to customer service emails.
• Contacting customers regarding order queries.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns – dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

Skills

Communication

MS Office

Organisational skills

Flexibility

Deadline management

Tools

MS Office

Job description

Company Description

Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries.

Company Description

Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries.

At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis.

Working hours:

Any 5 in 7 days, 9am-5pm.

As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.

Key Duties of a Customer Service Administrator:

• Point of call for all customer queries.
• Responding to customer service emails.
• Contacting customers regarding order queries.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns – dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Additional Information

As part of our drive to make Warrens a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - 2 x your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!