Haulage Logistics & Customer Support Clerk

Greenergy; West Midlands; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Private medical insurance

Enhanced pension

Cycle to work scheme

Volunteering and charity

Global travel insurance

Employee discounts

Enhanced parental leave

Job summary

Greenergy is seeking a detail-focused Customer & Operations Support Clerk for our Tamworth office. You will work with customers and internal teams to manage daily delivery requirements, maintain records, and ensure documentation is processed within timescales. Hours are Monday to Friday 6.00am-2.30pm.

Ideal candidates will have logistics or account management experience, be highly organized, and adept at handling changing priorities while maintaining accuracy and calm under pressure.

Qualifications

• Experience in logistics or account management.
• Strong MS Office and data-entry skills.
• Attention to detail and ability to manage multiple priorities.

Responsibilities

• Act as main point of contact for customers in the morning and handle inquiries via phone, email, and Teams.
• Manage delivery issues, provide ETAs, and coordinate with scheduling/operations to replan as needed.
• Process and upload customer orders accurately; ensure KPI data is updated.
• Provide operational support during busy periods and assist with related tasks.

Skills

Logistics experience

MS Office

Organisation

Attention to detail

Communication

Problem solving

Team player

Prioritisation

Tools

Microsoft Office

Job description

Greenergy is seeking a detail-focused Customer & Operations Support Clerk for our Tamworth office. You will work with customers and internal teams to manage daily delivery requirements, maintain records, and ensure documentation is processed within timescales. Hours are Monday to Friday 6.00am-2.30pm.

Ideal candidates will have logistics or account management experience, be highly organized, and adept at handling changing priorities while maintaining accuracy and calm under pressure.