Early-Shift Logistics Customer & Operations Coordinator

Inver Energy Limited; Tamworth; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Private medical insurance

Enhanced company pension

Cycle to work scheme

Volunteering and charity

Job summary

Greenergy is looking for a detail-focused Customer & Operations Support Clerk to join our Tamworth office. You will work with customers and internal teams to manage daily delivery requirements and keep records up to date.

The role involves handling inquiries by phone and email, processing orders, updating ETAs, and supporting busy periods. The hours are Monday to Friday 6.00am–2.30pm, with opportunities to contribute across the department.

Qualifications

• Previous logistics or account management experience.
• Proficient in Microsoft Office.
• Highly organised with exceptional attention to detail.
• Strong communication and problem-solving skills.

Responsibilities

• Act as the main point of contact for customers in the morning, handling inquiries via phone, email, and Microsoft Teams.
• Managing customer delivery issues, updating customers on ETAs and morning handovers.
• Liaise with scheduling and operations teams to manage dropped loads and allocate additional resources in response to customer requests.
• Process and upload customer orders accurately, ensuring efficient scheduling and replanning when necessary.
• Customer site management – ensuring managed customers have faults logged and actioned correctly.
• Administrative oversight: ensure all customer delivery paperwork is processed and sent per contractual terms.

Skills

Logistics experience

Account management

Microsoft Office

Attention to detail

Communication skills

Organised

Problem solving

Team player

Tools

Microsoft Office

Job description

Greenergy is looking for a detail-focused Customer & Operations Support Clerk to join our Tamworth office. You will work with customers and internal teams to manage daily delivery requirements and keep records up to date.

The role involves handling inquiries by phone and email, processing orders, updating ETAs, and supporting busy periods. The hours are Monday to Friday 6.00am–2.30pm, with opportunities to contribute across the department.