Logistics & Customer Experience Specialist

LITT Recruitment Group; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Career progression pathways

Training and development programmes

Dynamic work environment

Job summary

A recruitment agency is looking for a Logistics & Customer Experience Specialist in Sunderland to manage engineer scheduling and deliver excellent customer service. The role is pivotal in ensuring operational efficiency and enhancing customer satisfaction in the energy sector. Ideal candidates will be organised, have strong communication skills, and experience with CRM systems. This position offers a competitive salary of £25,000 - £30,000 and opportunities for professional growth.

Qualifications

• Strong background in logistics and customer experience roles.
• Ability to manage scheduling and deliver excellent customer service.
• Experience with CRM systems and operational efficiency.

Responsibilities

• Coordinate engineering schedules while ensuring outstanding customer service.
• Liaise with customers to book appointments and manage engineers' diaries.
• Maintain accurate records via the CRM system and comply with industry regulations.

Skills

Organisational & planning skills

Customer service

Problem-solving

Attention to detail

Proficiency with CRM systems

Job description

Logistics & Customer Experience Specialist

Logistics & Customer Experience Specialist Energy Sector

Job Overview

We are delighted to represent our client in offering an opportunity to join their team as a Logistics & Customer Experience Specialist within the energy sector. With ambitious growth plans for 2025, this is an exciting time to become part of a business dedicated to driving sustainable energy solutions. This pivotal role will see you at the heart of a newly formed department, where you will be instrumental in managing the logistics of scheduling engineers and delivering an exceptional customer experience. Your contribution will enhance operational efficiency and elevate customer satisfaction, supporting the company’s mission of creating a greener future.

What You'll Get

• A competitive salary of £25,000 - £30,000 depending on experience.
• Clear and achievable career progression pathways to support your professional development.
• Industry‑leading training and development programmes designed to help you excel in your role and beyond.
• A collaborative and dynamic work environment with regular dress‑down Fridays to create a relaxed office culture.

Your Mission

Your mission is to ensure the seamless coordination of engineering schedules while delivering outstanding customer service. You will liaise directly with customers to book appointments, managing engineers diaries to optimise productivity and ensure operational efficiency. Communicating regularly with partners and internal teams, you will provide updates on job statuses, resolve any scheduling challenges, and ensure remedial work is coordinated swiftly. A key part of your role will also be maintaining accurate records via the CRM system, issuing the necessary documentation in compliance with industry regulations, and playing an active role in shaping the success of this new department.

Key Competencies

• Organisational & planning skills with the ability to coordinate schedules and optimise workflows.
• Strong customer service and communication abilities to deliver a seamless experience across teams and clients.
• Problem‑solving mindset with adaptability to respond to logistical challenges and last‑minute changes.
• Exceptional attention to detail in scheduling, documentation, and system updates.
• Proficiency with CRM systems and the ability to utilise data to improve operational efficiency.
• Collaborative approach with a commitment to teamwork and regulatory compliance best practices.