Logistics Planner

Zoom Recruitment Services Ltd; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Zoom Recruitment Services Ltd. is expanding its Aftercare operations team, seeking a Logistics Planner to optimise engineer schedules and improve service delivery. The role focuses on data-driven decisions to meet SLAs while balancing efficiency and customer commitments.

In a fast-paced service environment, you will analyse scheduling data, monitor progress, and support escalations with senior leadership, contributing to measurable performance improvements and better field outcomes.

Qualifications

• Experience in service operations, dispatch, or workforce management.
• Excellent analytical and problem-solving skills.
• Experience managing multiple priorities in a time-sensitive environment.

Responsibilities

• Manage and optimise engineer schedules using FSM and PSO platforms.
• Allocate resources based on skills, availability, and geographical location.
• Apply scheduling optimisation tools to minimise travel time and maxmise productivity.
• Monitor live job progress and dynamically reschedule where required.
• Ensure service level agreements are met consistently.
• Analyse scheduling data and KPIs to drive operational improvements.
• Provide insights into field performance and task behaviours.
• Support high-level escalations in collaboration with senior leadership.

Skills

Analytical thinking

Scheduling optimization

Stakeholder communication

Time management

Tools

FSM platforms

PSO platforms

Data analytics tools

Job description

An established and growing service-led organisation is seeking a Logistics Planner to join their Aftercare operations team. This is a pivotal role responsible for optimising engineer schedules, improving service delivery performance, and ensuring SLAs are consistently met through intelligent planning and data-driven decision making.

If you thrive in a fast-paced service environment and enjoy balancing operational efficiency with customer commitments, this is an excellent opportunity to make a measurable impact.

Responsibilities:

• Manage and optimise engineer schedules using FSM and PSO platforms.
• Allocate resources based on skills, availability, and geographical location.
• Apply scheduling optimisation tools to minimise travel time and maxmise productivity.
• Monitor live job progress and dynamically reschedule where required.
• Ensure service level agreements are met consistently.
• Analyse scheduling data and KPIs to drive operational improvements.
• Provide insights into field performance and task behaviours.
• Support high-level escalations in collaboration with senior leadership.

Requirements:

• Experience in service operations, dispatch, or workforce management.
• Excellent analytical and problem-solving skills.
• Experience managing mulitple priorities in a time-sensitive environment.