Energy Logistics & Customer Experience Specialist

LITT Recruitment Group; Sunderland; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Career progression pathways

Training and development programmes

Dynamic work environment

Job summary

A recruitment agency is looking for a Logistics & Customer Experience Specialist in Sunderland to manage engineer scheduling and deliver excellent customer service. The role is pivotal in ensuring operational efficiency and enhancing customer satisfaction in the energy sector. Ideal candidates will be organised, have strong communication skills, and experience with CRM systems. This position offers a competitive salary of £25,000 - £30,000 and opportunities for professional growth.

Qualifications

• Strong background in logistics and customer experience roles.
• Ability to manage scheduling and deliver excellent customer service.
• Experience with CRM systems and operational efficiency.

Responsibilities

• Coordinate engineering schedules while ensuring outstanding customer service.
• Liaise with customers to book appointments and manage engineers' diaries.
• Maintain accurate records via the CRM system and comply with industry regulations.

Skills

Organisational & planning skills

Customer service

Problem-solving

Attention to detail

Proficiency with CRM systems

Job description

A recruitment agency is looking for a Logistics & Customer Experience Specialist in Sunderland to manage engineer scheduling and deliver excellent customer service. The role is pivotal in ensuring operational efficiency and enhancing customer satisfaction in the energy sector. Ideal candidates will be organised, have strong communication skills, and experience with CRM systems. This position offers a competitive salary of £25,000 - £30,000 and opportunities for professional growth.