Logistics Customer Advisor – Immediate Start

lmerecruitment.vincere.io; Felixstowe; On-site; GBP 30,000 - 35,000; Full time

Job summary

Vincere in Felixstowe is seeking a Customer Services Advisor in Logistics to provide frontline support for customers. The role covers phone, email, and in-person service with immediate start, based in Felixstowe.

You will handle orders, bookings, and queries, work with internal and external colleagues to ensure smooth service delivery, and maintain accurate records. Aiming to improve processes and customer satisfaction, the role is a great entry into logistics customer care.

Qualifications

• Experience in customer service, call centre, or administration role.
• Ideal experience in logistics or transport.
• Excellent communication and interpersonal skills.
• Strong IT and data-entry accuracy.

Responsibilities

• Deliver outstanding customer service via phone, email, and in person.
• Accurately process orders, bookings, and customer requests.
• Resolve customer queries and issues promptly and professionally.
• Liaise with internal teams and external partners to ensure smooth service delivery.
• Maintain up-to-date records and documentation.
• Identify opportunities to improve processes, sales and customer satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

IT literacy

Tools

CRM systems

MS Office

Job description

Vincere in Felixstowe is seeking a Customer Services Advisor in Logistics to provide frontline support for customers. The role covers phone, email, and in-person service with immediate start, based in Felixstowe.

You will handle orders, bookings, and queries, work with internal and external colleagues to ensure smooth service delivery, and maintain accurate records. Aiming to improve processes and customer satisfaction, the role is a great entry into logistics customer care.