Transport Customer Service Specialist

lmerecruitment.vincere.io; Felixstowe; Vor Ort; GBP 21.000 - 24.000; Vollzeit

Benefits dieser Stelle

On-Site Parking

On-going training

Career progression

Supportive environment

Zusammenfassung

LM E Recruitment in Felixstowe is seeking a Customer Services Assistant for the transport sector to be the go-to contact for customers and drivers.

You will handle enquiries by phone and email, input bookings, liaise with drivers and clients, track deliveries, and provide regular updates.

The role requires 1+ years in customer service, strong communication, good UK geography knowledge, and proficient use of MS Office; on-site, with training and progression.

Qualifikationen

• 1+ years in customer service (transport/logistics preferred).
• Strong communication skills and problem-solving ability.
• Good UK geographical knowledge.
• Proficient with Microsoft Office (Excel, Outlook, Word).
• Highly organised and able to multitask under pressure.

Aufgaben

• Respond to customer and driver enquiries by phone and email.
• Input and manage bookings using transport management software.
• Liaise with drivers, operations, and clients to resolve issues quickly.
• Track deliveries and collections, providing regular updates.
• Maintain accurate records and support office operations as needed.

Kenntnisse

Customer service

Transport/logistics

Geography knowledge

MS Office

Organised

Multitasking

Communication

Jobbeschreibung

LM E Recruitment in Felixstowe is seeking a Customer Services Assistant for the transport sector to be the go-to contact for customers and drivers.

You will handle enquiries by phone and email, input bookings, liaise with drivers and clients, track deliveries, and provide regular updates.

The role requires 1+ years in customer service, strong communication, good UK geography knowledge, and proficient use of MS Office; on-site, with training and progression.