Logistics Client Services Specialist

Crane Worldwide Logistics; Wellesbourne; On-site; GBP 26,000 - 32,000; Full time

Job summary

Crane Worldwide Logistics in the United Kingdom is seeking a Client Service Representative. You will be the primary contact for customers, coordinate with carriers and internal teams, and ensure smooth order placement through final delivery, delivering exceptional service in a fast-paced environment.

The role requires at least 3 years of logistics customer service experience, strong communication, problem-solving, and proficiency with TMS/ERP and Microsoft Office to support timely updates and

Qualifications

• Minimum 3 years of experience in customer service within logistics, freight forwarding, or a 3PL environment.
• Strong understanding of transport operations and supply chain processes.
• Excellent communication skills (verbal and written).
• Proven problem-solving and decision-making ability.
• Ability to prioritise and manage multiple tasks simultaneously.
• Experience with TMS/ERP systems and Microsoft Office.
• Customer-focused mindset with a proactive approach.

Responsibilities

• Manage customer accounts and serve as the primary point of contact.
• Process and monitor orders from booking through to delivery.
• Coordinate with carriers, warehouses, and internal stakeholders.
• Provide real-time shipment updates and proactively manage delays.
• Resolve customer inquiries, claims, and service issues efficiently.
• Ensure accurate data entry in transport and order management systems.
• Build and maintain strong relationships with customers and partners.
• Deliver high-quality service in a fast-paced logistics environment.

Skills

Customer service

Logistics knowledge

Communication skills

Problem-solving

Multi-tasking

Tools

TMS/ERP systems

Microsoft Office

Job description

Crane Worldwide Logistics in the United Kingdom is seeking a Client Service Representative. You will be the primary contact for customers, coordinate with carriers and internal teams, and ensure smooth order placement through final delivery, delivering exceptional service in a fast-paced environment.

The role requires at least 3 years of logistics customer service experience, strong communication, problem-solving, and proficiency with TMS/ERP and Microsoft Office to support timely updates and