Client Services Representative

Crane Worldwide Logistics; Wellesbourne; On-site; GBP 26,000 - 32,000; Full time

Job summary

Crane Worldwide Logistics in the United Kingdom is seeking a Client Service Representative. You will be the primary contact for customers, coordinate with carriers and internal teams, and ensure smooth order placement through final delivery, delivering exceptional service in a fast-paced environment.

The role requires at least 3 years of logistics customer service experience, strong communication, problem-solving, and proficiency with TMS/ERP and Microsoft Office to support timely updates and

Qualifications

• Minimum 3 years of experience in customer service within logistics, freight forwarding, or a 3PL environment.
• Strong understanding of transport operations and supply chain processes.
• Excellent communication skills (verbal and written).
• Proven problem-solving and decision-making ability.
• Ability to prioritise and manage multiple tasks simultaneously.
• Experience with TMS/ERP systems and Microsoft Office.
• Customer-focused mindset with a proactive approach.

Responsibilities

• Manage customer accounts and serve as the primary point of contact.
• Process and monitor orders from booking through to delivery.
• Coordinate with carriers, warehouses, and internal stakeholders.
• Provide real-time shipment updates and proactively manage delays.
• Resolve customer inquiries, claims, and service issues efficiently.
• Ensure accurate data entry in transport and order management systems.
• Build and maintain strong relationships with customers and partners.
• Deliver high-quality service in a fast-paced logistics environment.

Skills

Customer service

Logistics knowledge

Communication skills

Problem-solving

Multi-tasking

Tools

TMS/ERP systems

Microsoft Office

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

As a full-service global freight forwarder and contract logistics provider, we help our customers manage their warehouse and transportation needs of their supply chain so they can focus on your business.

Client Service Representative

The Client Service Representative serves as one of the primary business contacts for the customer and is responsible for customer satisfaction.

The Client Service Representative is expected to consistently provide excellent customer service to accounts, as well as represent customer needs and goals within the organization to ensure quality. In addition, the Client Service Representative should build strong relationships with clients to encourage new and repeat business opportunities.

About Us

We are a dynamic and fast-growing logistics service provider specialising in end-to-end supply chain solutions, including transportation, warehousing, and distribution. Our focus is on delivering reliable, efficient, and customer-focused logistics services.

The Role

As a Client Service Representative, you will act as the key point of contact between our customers, carriers, and internal teams. You will play a critical role in ensuring smooth operations and an excellent customer experience from order placement through to final delivery.

Logistics customer service teams typically act as the bridge between customers and operations, ensuring timely communication, issue resolution, and seamless order fulfilment.

• Manage customer accounts and serve as the primary point of contact
• Process and monitor orders from booking through to delivery
• Coordinate with carriers, warehouses, and internal stakeholders
• Provide real-time shipment updates and proactively manage delays
• Resolve customer inquiries, claims, and service issues efficiently
• Ensure accurate data entry in transport and order management systems
• Build and maintain strong relationships with customers and partners
• Deliver high-quality service in a fast-paced logistics environment
• Customer service roles in logistics commonly involve handling orders, tracking shipments, and resolving transport-related issues while ensuring customer satisfaction.

Experience Required

Minimum 3 years of experience in customer service within logistics, freight forwarding, or a 3PL environment

Strong understanding of transport operations and supply chain processes

Excellent communication skills (verbal and written)

Proven problem-solving and decision-making ability

Ability to prioritise and manage multiple tasks simultaneously

Experience with TMS/ERP systems and Microsoft Office

Customer-focused mindset with a proactive approach

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components

Sitting for extended periods of time - Walking within the warehouse and inspecting freight - Vision abilities required by this job include close vision and the ability to adjust focus.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and Crane Worldwide Logistics will not be liable for any associated placement fees.

We appreciate your cooperation in respecting this policy.