Administrative Assistant

DSV Road GmbH; Tendring; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling

Job summary

DSV Road GmbH is hiring for Customs Administrative Assistants to support the Harwich customs team. The role focuses on onboarding customers, submitting declarations, and generating invoices, with a bias toward accuracy and timely processing.

The candidate will work in a busy environment, using Excel for reporting and Outlook for communications. This entry-level position offers development within a global logistics company and requires strong organisational skills.

Qualifications

• Experience with Microsoft Office and ability to work independently or in a team.
• Strong written and verbal communication skills.
• Willingness to learn about customs processes and industry terms.
• Reliable, punctual and well-organised.

Responsibilities

• Communicating via emails and phone calls to deliver good customer service.
• Ensure Direct Representation agreements are completed, signed, and valid for submitting customs declarations.
• Create customer profiles in the system for submitting customs declarations.
• Request debtor accounts for new customers to enable billing for customs charges.
• Run reports in Microsoft Excel to monitor data and performance.
• Raise VAT and DUTY invoices and ensure timely delivery to customers.
• Assist the customs team to ensure documents are correct and uploaded for swift clearance.

Skills

Independent worker

Team player

Excellent communication

Willing to learn

Tools

Microsoft Outlook

Microsoft Excel

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

At DSV we're building the world's leading logistics and transport network. With this exciting growth comes opportunity - and we're looking for new talent to join us.

Customs Administrative Assistants

Monday-Friday, 37.5hrs 9.00am-5.00pm

DSV are recruiting for administrative assistants to work in our Customs team in Harwich. This role plays a key part in ensuring a smooth customer experience by supporting customer onboarding and managing ongoing customer requirements related to customs clearance and shipment services.

This is an excellent opportunity for someone with strong organisational skills who enjoys working in a busy and varied administrative role.

What will you be doing?

• Communicating via emails and phone calls&offering a good customer service.
• EnsuringDirect Representation agreements are accurately completed, signed, and valid prior tosubmittingcustoms declarations.
• Creating customer profiles on our system where customs declarations aresubmitted.
• Requesting debtor accounts for new customers to ensure that they can be billed for customs charges.
• Running reports in Microsoft Excel.
• Monitoring & also manually raising VAT&DUTY invoices to make sure they are created and sent to customersin a timely manner.
• Facilitating the 4thdivision customs team ensuring that all commercial documents are correct and uploaded correctly so DSV Road can customs clear the goods as soon as possible.

About You

• Experience in Microsoft programmes such as Outlook & Excel.
• The ability to work independently and as part of a team.
• Entry level knowledge of customs and a will to learn about the industry.
• Clearwritten and verbal communication skills.
• Reliable, punctual, and well-organised.
• Ability to learn new systems and software quickly.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Cycle Scheme
• Employee counselling, for support with physical and mental wellbeing
• Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and criminal record checks.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.