Locum Contact Centre Operator - Flexible Hours

Seven Group Holdings Limited; Shrewsbury; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

On-the-job training

Lifestyle discount in Shrewsbury

Job summary

Seven Resourcing in Shrewsbury is seeking a TEMP Contact Centre Operator to handle inbound and outbound calls, provide accurate information, and assist customers while maintaining thorough interaction records.

This temporary, full-time role offers flexible hours and locum-style benefits, including on-the-job training and a chance to build customer service expertise in a dynamic team within the Shrewsbury area.

Qualifications

• Experience handling inbound/outbound calls is desirable
• Strong customer service mindset and clear communication
• Ability to document interactions accurately

Responsibilities

• Manage inbound and outbound calls professionally and efficiently
• Provide accurate information about services and assist customers
• Troubleshoot issues and resolve customer complaints promptly
• Maintain detailed and accurate records of each interaction in the database
• Collaborate with team members to improve service delivery and customer satisfaction
• Adapt to new procedures and technologies as they are introduced

Job description

Seven Resourcing in Shrewsbury is seeking a TEMP Contact Centre Operator to handle inbound and outbound calls, provide accurate information, and assist customers while maintaining thorough interaction records.

This temporary, full-time role offers flexible hours and locum-style benefits, including on-the-job training and a chance to build customer service expertise in a dynamic team within the Shrewsbury area.