Lettings Officer

Trent & Dove; Burton upon Trent; Hybride; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Company pension

Private healthcare

Résumé du poste

Trent & Dove is seeking a proactive Lettings Officer to manage the lettings journey from end of tenancy through to new sign-up. You will match homes to customers, assess eligibility and affordability, and support sustainable tenancies.

You will work across a designated patch to re-let promptly while minimising voids. You will collaborate with customers, Local Authorities and partner agencies, handling sensitive situations with objective, evidence-based decisions and strong record-keeping and

Qualifications

• Experience in housing, lettings, allocations, property management or a customer-facing environment.
• Knowledge of housing allocations and lettings principles, including affordability and pre-tenancy assessments.
• Ability to handle sensitive or complex situations and make evidence-based decisions.
• Strong customer service, communication, organisation, and record-keeping skills.
• Ability to manage competing priorities and progress cases to completion.
• Collaborative approach and ability to build relationships with customers, colleagues and partner agencies.

Responsabilités

• Own each case from receipt of a tenancy termination notice through to the start of the next tenancy.
• Assess applicants against eligibility, allocation criteria, affordability, household circumstances and housing need.
• Identify potential tenancy risks and coordinate information, advice, support or referrals before sign-up.
• Advertise homes, assess nominations, arrange viewings and coordinate with the Voids Team to achieve timely re-letting.
• Prepare tenancy agreements and sign-up documents, complete statutory and compliance checks, and maintain accurate audit trails.

Connaissances

Lettings experience

Customer service

Communication

Organisation

Record-keeping

Prioritisation

Description du poste

Benefits Include: hybrid working, company pension and private healthcare

We are looking for a proactive, customer-focused Lettings Officer to manage the lettings journey from the moment a tenancy ends through to the start of a new one. You will match the right home to the right customer, make fair and informed allocation decisions, and help establish sustainable tenancies from the outset.

Working across a designated geographical patch, you will balance the need to let homes promptly with careful assessment of suitability, affordability, eligibility and risk. You will work closely with customers, colleagues, Local Authorities and partner agencies to reduce avoidable void periods and support positive housing outcomes.

What you’ll do

• Own each case from receipt of a tenancy termination notice through to the start of the next tenancy.
• Assess applicants against eligibility, allocation criteria, affordability, household circumstances and housing need.
• Identify potential tenancy risks and coordinate information, advice, support or referrals before sign-up.
• Advertise homes, assess nominations, arrange viewings and coordinate with the Voids Team to achieve timely re-letting.
• Prepare tenancy agreements and sign-up documents, complete statutory and compliance checks, and maintain accurate audit trails.

What you’ll bring

• Experience in housing, lettings, allocations, property management or a customer-facing environment.
• Knowledge of housing allocations and lettings principles, including affordability and pre-tenancy assessments.
• Confidence handling sensitive or complex situations and making objective, evidence-based decisions.
• Strong customer service, communication, organisation and record-keeping skills.
• The ability to manage competing priorities, take ownership and progress cases through to completion.
• A collaborative approach and the ability to build effective relationships with customers, colleagues and partner agencies.

A full driving licence is essential for this role.