Local Housing Officer

Reed Specialist Recruitment; Wembley; On-site; GBP 66,125,000 - 89,544,000; Full time

Job summary

Reed Specialist Recruitment seeks a Local Housing Officer to cover Wembley Chalk Hill Estate. The role is a temp rolling contract (37.5 hours per week) with a pay rate of 29.12 per hour (Umbrella).

You will manage and coordinate housing and estate services within a defined area and be customer-facing, representing our values. Key duties include coordinating internal and external services, handling complaints, tenancy management, lettings, and working with Local Authority partners.

Qualifications

• Experience in Housing Management / Senior Housing Officer roles.
• Knowledge of housing practice and housing law.
• Ability to handle diverse customers with complex needs.
• Strong administration and numeracy skills.
• Self-motivated with ability to manage workload.

Responsibilities

• Manage and coordinate housing and estate services in a defined area.
• Represent the service to customers across tenures.
• Coordinate internal and external services to meet needs.
• Deliver high-quality services meeting local needs.
• Engage in local community projects; may include weekends.
• Seek continuous improvement in service delivery and satisfaction.
• Manage relationships with Local Authority and Housing Association partners.
• Serve as point of contact for complaints, tenancy management, lettings.

Skills

Housing management

Driving licence

Social housing experience

Housing law knowledge

Customer service

Job description

Local Housing Officer

• Location: Wembley Chalk Hill Estate
• Rate of pay: 29.12 per hour (Umbrella)
• Job Type: Temp rolling contract (37.5hrs per week)

We are seeking a dedicated Local Housing Officer to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers.

Day to Day of the role:

• Manage and coordinate housing and estate services within a defined geographical area.
• Be accountable and customer-facing, representing our values across all tenures.
• Coordinate internal and external services to meet the diverse needs of our customers.
• Deliver services that meet individual and local needs to a high standard.
• Participate in local initiatives to support community projects, which may occasionally involve weekend work.
• Seek continuous improvement in service delivery and customer satisfaction.
• Manage relationships with the Local Authority and other Housing Association partners.
• Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.

Required Skills & Qualifications:

• Essential experience within a Housing Management / Senior Housing Officer role
• Essential car user (driving licence and own vehicle)
• Proven experience in a social housing setting
• Good working knowledge of housing practice, housing law, and service charge management principles.
• Demonstrable values of care, dare, and collaboration.
• Adaptability and flexibility in a changing environment.
• Strong collaboration, networking, and team-playing skills.
• Experience dealing with customers from diverse backgrounds with complex or challenging needs.
• Excellent administration skills and the ability to analyse customer feedback for service improvements.
• Attention to detail and accuracy in writing, reporting, and numeracy.
• Experience in customer service both face-to-face and via phone or written correspondence.
• Ability to self-manage a varied and demanding workload, prioritising and organising effectively.
• Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges.
• Ability to manage and report on projects against agreed targets.
• Proficiency in office management, including inbox and key management.
• Willingness to work flexible hours as required.