Housing Officer

Civic Recruitment Limited; Northampton; On-site; GBP 26,000 - 34,000; Full time

Job summary

Civic Recruitment Limited in Northamptonshire is seeking a Neighbourhood Housing Officer on a 3-month contract with a Local Authority. You will deliver a customer-focused housing management service to tenants and leaseholders, covering tenancy management, estate inspections, income collection, arrears recovery, and anti-social behaviour, ensuring communities are safe and well-managed.

The role requires at least 3 years' experience in housing management, a Full UK Driving Licence, DBS check, and

Qualifications

• Minimum 3 years' experience in housing management or a similar Local Authority/Registered Provider role.
• Experience undertaking estate inspections and tenancy reviews.
• Experience managing rent arrears and income recovery.
• Experience investigating tenancy breaches and anti-social behaviour.
• Strong knowledge of housing legislation and case law.
• Experience working with vulnerable customers and complex needs.

Responsibilities

• Undertake estate inspections, estate walkabouts, and property inspections.
• Carry out tenancy reviews, tenancy audits, and settling-in visits.
• Manage tenancy-related issues, including breaches of tenancy conditions.
• Investigate anti-social behaviour and unacceptable behaviour reports.
• Identify vulnerable tenants and refer to support services.
• Support tenants in sustaining tenancies and independence.
• Manage rent arrears cases and arrange repayments.
• Attend possession hearings and court proceedings when required.
• Prepare and serve legal notices and support enforcement processes.
• Maintain accurate records, case notes, and performance data.

Skills

Customer service

Negotiation

Communication

IT skills

Housing management

Case management

Education

GCSE English & Maths

DBS Check

Tools

Housing management systems

Job description

Contract | Civic Recruitment Limited | United Kingdom

Job Information

Community & Social

City Northampton

Province Northamptonshire

Postal Code NE15

Job Description

3 months contract with a Local Authority

Job Purpose

As a Neighbourhood Housing Officer, you will deliver a customer-focused housing management service to tenants and leaseholders, ensuring communities are safe, sustainable, and well-managed. You will manage a varied caseload covering tenancy management, estate inspections, income collection, arrears recovery, tenancy enforcement, anti-social behaviour, estate management, and tenancy sustainment.

Key Duties/Accountabilities

• Undertake estate inspections, estate walkabouts, and property inspections.
• Carry out tenancy reviews, tenancy audits, and settling-in visits.
• Manage tenancy-related issues, including breaches of tenancy conditions.
• Investigate and respond to anti-social behaviour and unacceptable behaviour reports.
• Identify vulnerable tenants and make referrals to support services where appropriate.
• Support tenants in sustaining their tenancies and maintaining independence.
• Manage rent arrears cases and negotiate repayment arrangements.
• Carry out home visits, office interviews, and customer meetings.
• Assist with welfare benefit applications and tenancy-related support.
• Prepare and serve legal notices and support legal enforcement processes.
• Attend possession hearings, court proceedings, and evictions where required.
• Conduct pre-void inspections and support the re-letting of empty properties.
• Undertake viewings, tenancy sign-ups, and welcome visits.
• Work collaboratively with housing, finance, support services, property teams, and external agencies.
• Maintain accurate records, case notes, reports, and performance data.
• Ensure safeguarding concerns are identified and reported appropriately.

Essential Experience Required

• Minimum 3 years' experience working within Housing Management, Tenancy Management, or a similar Local Authority/Registered Provider role.
• Experience undertaking estate inspections and tenancy reviews.
• Experience managing rent arrears and income recovery cases.
• Experience investigating tenancy breaches and anti-social behaviour.
• Experience preparing legal notices and supporting possession proceedings.
• Knowledge of housing legislation, regulation, and case law.
• Experience working with vulnerable customers and complex needs.
• Experience managing a busy caseload and meeting performance targets.
• Experience working with housing partners, stakeholders, and external agencies.
• Excellent customer service, negotiation, and communication skills.

Essential Qualifications Required

• GCSEs (or equivalent), including English and Mathematics.
• Full UK Driving Licence.
• Access to a vehicle for business use.
• Ability to obtain business insurance for work-related travel.
• Strong IT skills and experience using housing management systems.
• DBS Check required.

Additional Information to Note

• Working hours: 37 hours per week.
  
• Location split between Corby and Kettering.
• Approximately 60% of the role is site-based.
  
• Full UK Driving Licence and access to a vehicle required.