Front Office Supervisor: Guest Experience Lead

Accor; Newcastle upon Tyne; On-site; GBP 21,000 - 29,000; Full time

Job summary

Accor in Newcastle upon Tyne seeks a Front Office Multi Skilled Supervisor to manage guest inquiries and reservations via phone, online, or email. You will lead reception, bar, food & beverage, and housekeeping as applicable, ensuring a warm welcome and efficient service for guests.

You will supervise reservations, maintain guest documentation, and coordinate with other departments. The role emphasizes high standards, security, and timely issue resolution to enhance guest satisfaction.

Qualifications

• Fluent in English with excellent communication skills.
• Experience in front office or hospitality operations.
• Ability to supervise a multi-functional Front of House team.

Responsibilities

• Develops high quality relationships with guests to foster loyalty.
• Takes into account and anticipates guests' needs.
• Handles guest complaints and provides rapid solutions.
• Conveys the hotel image and promotes ALL loyalty program.
• Manages guest arrivals and departures for the team.

Skills

Fluent English

Autonomous

Team spirit

Guest oriented

Sales oriented

Tools

Opera Cloud

Job description

Accor in Newcastle upon Tyne seeks a Front Office Multi Skilled Supervisor to manage guest inquiries and reservations via phone, online, or email. You will lead reception, bar, food & beverage, and housekeeping as applicable, ensuring a warm welcome and efficient service for guests.

You will supervise reservations, maintain guest documentation, and coordinate with other departments. The role emphasizes high standards, security, and timely issue resolution to enhance guest satisfaction.