Loan Account Manager — Customer Care & Growth

Everyday Loans Group; Wakefield; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% employee

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Job summary

Evlo in Wakefield is seeking a Customer Account Manager to manage the end-to-end loan process, from initial enquiry to completion and ongoing support. You will assess customer affordability, process loan agreements, and ensure a positive experience for borrowers.

The role emphasizes strong communication, rapport-building, and meeting targets. Full training is provided, with a focus on customer service excellence and career development within the company.

Qualifications

• Experience in financial services or lending is helpful.
• Excellent communication and rapport-building abilities.
• Willingness to train and develop within the role.

Responsibilities

• Handle end-to-end loan applications and processing.
• Assess affordability and discuss suitable options with customers.
• Support customers through the full lifecycle of their loan.
• Build strong relationships with customers and local branch teams.

Skills

Customer Focused

Communication Skills

Self-Development

Team Work

Target Driven

Job description

Evlo in Wakefield is seeking a Customer Account Manager to manage the end-to-end loan process, from initial enquiry to completion and ongoing support. You will assess customer affordability, process loan agreements, and ensure a positive experience for borrowers.

The role emphasizes strong communication, rapport-building, and meeting targets. Full training is provided, with a focus on customer service excellence and career development within the company.