Customer Account Manager – Loans & Growth Opportunities

Everyday Loans Group; Chatham; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent pension

25 days holiday

Cycle to Work

Retail discounts

Tech scheme

Charity volunteering days

Job summary

Evlo is looking for a Customer Account Manager to manage the end-to-end loan lifecycle, speaking with customers at the local branch, assessing affordability, and processing loan agreements. The role calls for strong communication and rapport-building, both on the phone and face-to-face, with a commitment to delivering excellent customer service.

We offer comprehensive training, development opportunities, and a generous benefits package including private healthcare, life assurance, pension, 25

Qualifications

• You will speak with customers at the local branch, assess affordability and guide loan discussions.
• Process loan agreements and support customers through the full lifecycle.
• Build rapport with customers and maintain high levels of service both by phone and in person.

Responsibilities

• Provide loans to customers and support them through the lifecycle.
• Establish customer requirements and assess affordability.
• Maintain excellent customer service and positive outcomes.

Skills

Customer Focused

Strong Communication

Self-Development

Team Work

Target-driven

Job description

Evlo is looking for a Customer Account Manager to manage the end-to-end loan lifecycle, speaking with customers at the local branch, assessing affordability, and processing loan agreements. The role calls for strong communication and rapport-building, both on the phone and face-to-face, with a commitment to delivering excellent customer service.

We offer comprehensive training, development opportunities, and a generous benefits package including private healthcare, life assurance, pension, 25