Customer Account Manager - Growth, Bonus & Benefits

Evlo; Wakefield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Excellent pension 3% employee to 8% 8%

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

Charity volunteering days

Job summary

Evlo is recruiting a Customer Account Manager to join our market‑leading consumer finance team in Wakefield. You will handle customer inquiries at the local branch, assess affordability, and guide customers through the loan lifecycle with a focus on service excellence.

We provide full training, a supportive team, and a comprehensive benefits package. The role emphasises strong communication, attention to detail, and the ability to build rapport with customers both face‑to‑face and on the phone.

Qualifications

• Experience in financial services preferred.
• Excellent customer service and communication skills required.
• Attention to detail and ability to build rapport with customers.

Responsibilities

• Speak with customers enquiring at the local branch, determine requirements and affordability.
• Process loan agreements and support customers through the full lifecycle of their loan.
• Maintain strong communication on phone and in person to deliver positive outcomes.

Skills

Customer Focused

Strong Communication

Self-Development

Team Work

Target Driven

Job description

Evlo is recruiting a Customer Account Manager to join our market‑leading consumer finance team in Wakefield. You will handle customer inquiries at the local branch, assess affordability, and guide customers through the loan lifecycle with a focus on service excellence.

We provide full training, a supportive team, and a comprehensive benefits package. The role emphasises strong communication, attention to detail, and the ability to build rapport with customers both face‑to‑face and on the phone.