Live-In Care Coordinator - Maternity Cover & Rostering

Candlelight Homecare Services Ltd; Mount Pleasant; Sur place; GBP 22 000 - 30 000; Plein temps

Résumé du poste

Candlelight Care is seeking an experienced Live-In Care Coordinator for maternity cover. Based at our office, you will roster live-in carers, manage client bookings, and provide frontline support to clients and carers. The role focuses on accuracy, communication and efficient administration.

The position is full-time, office-based with some flexible time to ensure smooth care operations, and the salary aligns with national minimum wage plus the benefits of a structured team environment.

Qualifications

• Previous experience within care, coordination or a similar role.
• Experience of working to tight deadlines and managing competing priorities.
• Strong relationship-building and interpersonal skills.
• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft Office and similar systems.
• Experience using rostering or scheduling software is desirable.

Responsabilités

• Coordinate the allocation of clients and self-employed live-in care workers, ensuring bookings are arranged accurately and communicated clearly and promptly.
• Act as a key point of contact for clients and care workers regarding their bookings, providing friendly, professional and responsive support.
• Keep rostering system accurate and up to date, ensuring all client and care worker information and changes are recorded correctly.
• Build strong, positive relationships with care workers and clients, providing excellent customer service at every stage.
• Support the onboarding of new clients and care workers, ensuring systems and digital files are completed accurately and efficiently.
• Handle telephone calls and emails, helping to resolve queries and keep the service running smoothly.
• Coordinate and send PPE orders to clients and care workers as required.
• Send registration information to new self-employed live-in care workers wishing to register with Candlelight and process the associated documentation.

Connaissances

Care coordination

Customer service

Office administration

Communication

Microsoft Office

Attention to detail

Outils

Rostering software

Description du poste

Candlelight Care is seeking an experienced Live-In Care Coordinator for maternity cover. Based at our office, you will roster live-in carers, manage client bookings, and provide frontline support to clients and carers. The role focuses on accuracy, communication and efficient administration.

The position is full-time, office-based with some flexible time to ensure smooth care operations, and the salary aligns with national minimum wage plus the benefits of a structured team environment.