Live Bus Route Controller – Real-Time Operations & Disruptions

Arriva Group; Reading; On-site; GBP 28,000 - 36,000; Full time

Job summary

Arriva London is seeking a Route Controller to join the operations team. You will monitor live bus services, respond to disruptions, and support drivers and depot teams to maintain safe, reliable and on-time service across the network.

The role requires calm under pressure, clear communication, and quick decision-making in a fast-paced environment. Experience in transport or logistics is valuable; IT skills, including MS Office, are expected. Flexibility for evenings and weekends is necessary.

Qualifications

• Experience in an operational, control room, transport or logistics environment.
• Strong communication and problem-solving abilities are essential.
• Ability to make quick, effective decisions under pressure.

Responsibilities

• Monitor live bus services in real time using operational systems and radio.
• Manage service disruptions including delays, breakdowns, accidents, and driver shortages.
• Coordinate diversions, changeovers and relief vehicles as required.
• Keep drivers and depot teams updated on operational issues and performance.

Skills

Operational experience

Communication skills

Problem-solving

Decision making under pressure

IT skills (MS Office)

Shift flexibility

Job description

Arriva London is seeking a Route Controller to join the operations team. You will monitor live bus services, respond to disruptions, and support drivers and depot teams to maintain safe, reliable and on-time service across the network.

The role requires calm under pressure, clear communication, and quick decision-making in a fast-paced environment. Experience in transport or logistics is valuable; IT skills, including MS Office, are expected. Flexibility for evenings and weekends is necessary.