Roadside Controller

Arriva TrainCare; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Arriva London is seeking a Route Controller to monitor live bus services across London in real time. You will manage service disruptions, coordinate diversions and relief vehicles, and keep drivers and depot teams informed of issues to protect service reliability.

The role requires clear communication, quick decision-making under pressure, and a flexible approach to shifts, including evenings and weekends. You'll work within a busy operations team, ensuring operations comply with safety

Qualifications

• Operational, control room, transport, or logistics experience.
• Good knowledge of London geography and routes.
• Strong communication and problem-solving abilities.
• Ability to make quick decisions under pressure.
• Proficient IT skills including MS Office.

Responsibilities

• Monitor live bus services in real time.
• Manage service disruptions and incidents.
• Coordinate diversions and relief vehicles as needed.
• Keep drivers and depot teams updated on issues.
• Record incidents and delays accurately.
• Support service performance and reliability targets.
• Ensure operations align with procedures and safety standards.

Skills

Ops experience

Geography knowledge

Communication

IT skills

Shift work

Tools

MS Office

Job description

## Roadside ControllerApply: Purley Way: Full time: Posted Yesterday: JR033154**Are you calm under pressure, highly organised, and passionate about keeping London moving? Arriva London is looking for a Route Controller to join the operations team, helping to keep services running safely, reliably, and on time across the network.**This is a busy operational role where no two days are the same. You’ll be responsible for monitoring live bus services, dealing with disruptions as they happen, and supporting drivers and depot teams to maintain service delivery for customers across London.The role would suit somebody who can stay calm under pressure, communicate clearly, and make quick decisions in a fast-paced environment. **What you’ll be doing** • Monitoring bus services in real time using operational systems and radio communication • Managing service disruption including traffic delays, breakdowns, accidents, and driver shortages • Coordinating diversions, changeovers, and relief vehicles where required • Keeping drivers and depot teams updated on operational issues • Recording incidents and delays accurately • Supporting service performance and reliability targets • Ensuring services operate in line with company procedures and safety standards**What we’re looking for** • Experience within an operational, control room, transport, or logistics environment • Good geographical knowledge and operational awareness • Strong communication and problem-solving skills • The ability to make decisions under pressure • Good IT skills, including Microsoft Office • A flexible approach to shifts, including evenings and weekendsPrevious bus industry or public transport experience would be beneficial but isn’t essential.**Why join Arriva?**At Arriva, you’ll be part of a team that keeps London moving every day. We offer a supportive working environment, development opportunities, and the chance to build a long-term career with