Live Route Controller – Transport Operations

Arriva TrainCare; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Arriva London is seeking a Route Controller to monitor live bus services across London in real time. You will manage service disruptions, coordinate diversions and relief vehicles, and keep drivers and depot teams informed of issues to protect service reliability.

The role requires clear communication, quick decision-making under pressure, and a flexible approach to shifts, including evenings and weekends. You'll work within a busy operations team, ensuring operations comply with safety

Qualifications

• Operational, control room, transport, or logistics experience.
• Good knowledge of London geography and routes.
• Strong communication and problem-solving abilities.
• Ability to make quick decisions under pressure.
• Proficient IT skills including MS Office.

Responsibilities

• Monitor live bus services in real time.
• Manage service disruptions and incidents.
• Coordinate diversions and relief vehicles as needed.
• Keep drivers and depot teams updated on issues.
• Record incidents and delays accurately.
• Support service performance and reliability targets.
• Ensure operations align with procedures and safety standards.

Skills

Ops experience

Geography knowledge

Communication

IT skills

Shift work

Tools

MS Office

Job description

Arriva London is seeking a Route Controller to monitor live bus services across London in real time. You will manage service disruptions, coordinate diversions and relief vehicles, and keep drivers and depot teams informed of issues to protect service reliability.

The role requires clear communication, quick decision-making under pressure, and a flexible approach to shifts, including evenings and weekends. You'll work within a busy operations team, ensuring operations comply with safety