Linux Desktop Support Engineer – London Office
Canonical Ltd.
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Benefits offered by this job
Job summary
Canonical Ltd. is seeking a Linux Desktop Support Associate for the London, UK office. You will deliver technical support to employees and customers, assist with AV for conferences, and bridge open-source challenges with clear, human-friendly solutions.
The role emphasizes empathy and collaboration in a fast-moving open-source environment. You will be based on-site in London, working with a team that values technical excellence, problem solving, and proactive knowledge sharing to benefit
Qualifications
- Excellent written and spoken English.
- Academic track record in school and university.
- On-site technical leadership role at London office.
Responsibilities
- Empathetic engagement with customers via remote sessions, tickets, and live chats to resolve technical roadblocks.
- Collaborate with internal engineering teams to translate complex issues into clear actions for customers.
- Owns and communicates status of support cases with integrity and transparency.
- Develop Ubuntu lifecycle understanding to explain timelines for engineering fixes to customers.
- Author and maintain knowledge base articles to benefit the wider open-source community.
- Participate in regular weekend rotation to support global partners.
Skills
Education
Tools
Job description
Canonical Ltd. is seeking a Linux Desktop Support Associate for the London, UK office. You will deliver technical support to employees and customers, assist with AV for conferences, and bridge open-source challenges with clear, human-friendly solutions.
The role emphasizes empathy and collaboration in a fast-moving open-source environment. You will be based on-site in London, working with a team that values technical excellence, problem solving, and proactive knowledge sharing to benefit
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