Lifelong Learning Customer Service Advisor

Civic Recruitment Limited; Fawley; On-site; GBP 49,697,000 - 57,859,000; Full time

Job summary

Civic Recruitment Limited is seeking a Customer Service Advisor for a 6-month contract based in the Slough area, supporting Lifelong Learning and community learning services. The role handles learner enquiries, enrolment, and administrative tasks to ensure smooth service delivery.

You will act as a front-line contact, provide information and guidance, maintain records, and support in engagement activities across learning centres.

Qualifications

• 5 GCSEs (or equivalent), including English and Mathematics.
• Good level of literacy, numeracy, and IT competence.

Responsibilities

• Act as the first point of contact for learners, staff, tutors, managers, and members of the public via telephone, email, letter, and face-to-face contact.
• Provide a professional, welcoming, and responsive customer service experience.
• Respond to enquiries regarding Lifelong Learning programmes and available learning opportunities.
• Signpost learners to appropriate courses, providers, and support services.
• Manage appointments and enquiries for Information, Advice and Guidance (IAG) services and curriculum managers.
• Support learners with course enrolment and registration processes.
• Enter enrolment and attendance information accurately onto MIS.
• Maintain electronic and paper-based records in accordance with service procedures.
• Provide administrative support to curriculum managers, tutors, and the wider Business Support Team.
• Prepare documents, letters, reports, and correspondence using Microsoft Office applications.
• Support the administration and coordination of learning programmes and projects.

Skills

Excellent communication

Customer service

IT literacy

Team player

Education

5 GCSEs including English & Maths

Tools

Microsoft Office

Job description

Civic Recruitment Limited is seeking a Customer Service Advisor for a 6-month contract based in the Slough area, supporting Lifelong Learning and community learning services. The role handles learner enquiries, enrolment, and administrative tasks to ensure smooth service delivery.

You will act as a front-line contact, provide information and guidance, maintain records, and support in engagement activities across learning centres.