Learner Support Advisor - Customer Care (Sat)

RGIT Australia; Bournemouth; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Funded course

Holiday allowance

Company pension

Inclusive culture

Staff events

Bonus & overtime

Job summary

learndirect is recruiting for an entry-level, full-time role based in Bournemouth. You will be the first point of contact for learners needing assistance with their studies and responsible for delivering excellent customer service across payments, certifications and queries.

You will liaise with finance and sales, resolve issues efficiently, and work to SLA targets. A proactive approach to improving the customer journey and strong communication skills are essential.

Qualifications

• First line of contact for learners needing assistance.
• Provide first-class customer service for general enquiries including payments, eligibility and cancellations.
• Liaise with finance and sales to resolve queries.
• Be proactive in improving the customer journey.
• Respond to learners within SLA via email, phone or post.

Responsibilities

• Be the first line of contact for learner support needs.
• Ensure learners receive support to complete courses successfully.
• Liaise with other departments to resolve queries.
• Provide excellent customer service for payments, certifications, cancellations, and system issues.
• Be proactive in improving the customer journey and processes.
• Manage customer issues and resolve them.
• Meet productivity targets and SLAs.
• Maintain relationships with departments, customers and suppliers.
• Work with finance to resolve payment agreements.
• Encourage Trustpilot reviews and a positive brand reputation.
• Comply with company policies and FCA guidance.

Skills

Customer service

Communication

Organised

Multi-tasking

FCA compliance

IT literacy

Tools

CRM systems

Job description

learndirect is recruiting for an entry-level, full-time role based in Bournemouth. You will be the first point of contact for learners needing assistance with their studies and responsible for delivering excellent customer service across payments, certifications and queries.

You will liaise with finance and sales, resolve issues efficiently, and work to SLA targets. A proactive approach to improving the customer journey and strong communication skills are essential.