Learning Experience & Student Support Officer

British Study Centres Ltd; City Of London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

West London College is seeking a Customer Service & Learning Experience Officer to support flexible and distance learning. You will respond to enquiries, provide information, and help learners from enquiry through completion, ensuring an inclusive, high-quality experience.

You will monitor progress, maintain records, support enrolments and collaborate with college teams and stakeholders to deliver programmes effectively.

Qualifications

• Proactive, organised and learner-focused with a commitment to excellent customer service.
• Strong verbal and written communication with excellent telephone manner and listening skills.
• Ability to manage a varied workload in a busy environment.

Responsibilities

• Respond to learner enquiries and provide accurate information.
• Monitor learner progress and maintain accurate learner records.
• Support enrolment activities and liaise with college teams, suppliers and stakeholders to ensure delivery.

Skills

Customer service

Communication

Organisation

Team collaboration

Problem solving

Tools

CRM systems

Learning management systems

Microsoft Office

Google Workspace

Job description

West London College is seeking a Customer Service & Learning Experience Officer to support flexible and distance learning. You will respond to enquiries, provide information, and help learners from enquiry through completion, ensuring an inclusive, high-quality experience.

You will monitor progress, maintain records, support enrolments and collaborate with college teams and stakeholders to deliver programmes effectively.