Life Sciences Customer Director: AI Transformation & Growth

Faculty; England; On-site; GBP 120,000 - 180,000; Full time

Job summary

Faculty seeks a Customer Director to drive growth across our Life Sciences accounts, acting as a strategic partner and leading a high-performing team to deliver AI-powered decisions and outcomes. You will negotiate at senior levels, shape account strategies, and build lasting relationships with key stakeholders.

You will collaborate with cross-functional teams to translate data concepts into practical, transformative use cases that solve real client problems and elevate Faculty as a global

Qualifications

• You’ve managed senior, complex stakeholder relationships in the Life Sciences industry - some experience in consulting preferred
• You have experience leading large-scale AI/digital transformation projects
• You possess a strong business development mindset with experience in sales methodologies and the end-to-end management of deal processes
• You are a practical problem solver with the forensic skills to scope a problem, identify client needs and implement effective solutions
• You are a compelling communicator - comfortable collaborating with technical experts and translating data-oriented concepts for non-technical audiences.
• You bring experience in team mentorship and coaching
• You have demonstrated capability to balance multiple strategic projects simultaneously, while maintaining a focus on quality and commercial impact

Responsibilities

• Driving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sector
• Developing and implementing robust strategic account plans that align Faculty’s AI solutions with client business objectives
• Leading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecasting
• Building trusted relationships with senior budget holders and C-suite stakeholders to ensure high levels of client satisfaction and retention
• Managing and mentoring cross-functional commercial teams
• Representing Faculty at industry events and networking forums to build a reputation as a thought leader in AI-driven transformation
• Collaborating with technical teams to translate complex data concepts into innovative use cases that solve real-world client problems

Skills

Stakeholder management

AI/digital transformation

Business development

Leadership & mentoring

Strategic thinking

Communication

Job description

Faculty seeks a Customer Director to drive growth across our Life Sciences accounts, acting as a strategic partner and leading a high-performing team to deliver AI-powered decisions and outcomes. You will negotiate at senior levels, shape account strategies, and build lasting relationships with key stakeholders.

You will collaborate with cross-functional teams to translate data concepts into practical, transformative use cases that solve real client problems and elevate Faculty as a global