Life & Income Protection Insurance Level 3 Apprenticeship - Gloucester

Howden; Gloucester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

£23,000 salary

Fully funded professional quals

18-month apprenticeship development

23 days annual leave + bank holidays

Pension scheme

Wellbeing support

Job summary

Howden, a leading insurance services provider, offers a 18-month apprenticeship in Life & Income Protection in the UK. You will begin with a structured induction and join experienced colleagues to gradually take on more responsibility while learning how underwriters and advisors determine suitable protection for customers.

The programme focuses on building customer-service skills, insurance knowledge, and professional confidence, with a clear path to a qualified start in the industry and a

Qualifications

• No prior insurance experience required; apprenticeship programme provided.
• Must have full UK right to work and have lived in the UK for the last 3 years.
• GCSE English and Maths at grade C/4 or higher.
• No overlapping qualification with the apprenticeship content.

Responsibilities

• Join the Life & Income Protection team and complete an 18‑month development programme.
• Learn insurance basics and customer service through hands‑on training.
• Support advisors in assessing customer requirements and recommending protection solutions.
• Build rapport with customers and understand background and medical history.
• Keep accurate client records across multiple systems.
• Deliver high‑quality service and manage telephone conversations with empathy.
• Collaborate with underwriters and chase missing information when needed.

Skills

Empathy

Relationship building

Phone conversations

Communication

Resilience

Detail orientation

Independent worker

Customer service

Education

GCSE English & Maths (C/4)

Job description

Help People Protect What Matters Most

Ready to earn, learn and launch your career? This is more than your first job. You'll gain real experience, work towards a recognised Level 3 Insurance qualification and build skills that will shape your future.

Our Life & Income Protection team helps individuals and families protect their financial future. Whether it's providing financial support when someone becomes seriously ill, is unable to work due to injury or illness, or helping loved ones after a bereavement, our team helps customers make some of life's most important financial decisions.

You'll join a supportive and close-knit team, helping customers through their insurance applications while learning how advisors recommend the most suitable protection solutions.

You'll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

What you'll be doing?

You will begin with a structured induction before joining our Life & Income Protection team, where you will work alongside experienced colleagues and gradually take on more responsibility.

During the programme, you'll:

• Learn the foundation of insurance and customer service through hands-on experience and structured training.
• Work alongside experienced advisors to understand how customer requirements are assessed and how appropriate insurance protection is recommended based on their individual needs.
• Build rapport with our customers and help understand their background and medical history.
• Keep accurate and up-to-date client records across multiple systems.
• Deliver exceptional customer service and learn how to manage telephone conversations with professionalism and empathy
• Learn how to work with and build relationships with underwriters at insurance companies and support our advisors with chasing any missing information.

Who are we looking for?

No insurance experience is needed; we'll teach you everything you need to know!

You'll be:

• Driven to succeed and approach every task with a positive attitude.
• Someone who thrives on connecting and building relationships with others.
• Able to handle sensitive conversations with confidence, empathy and professionalism.
• Confident speaking on the phone with a range of individuals.
• Resilient and comfortable managing challenging conversations with customers.
• Detail oriented and able to follow processes accurately and to a high standard.
• An independent worker and able to stay organised when managing multiple tasks.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

Why should you apply?

At Howden, people are at the heart of everything we do. As an employee-owned business, we believe success is built through collaboration, learning and supporting one another. You'll gain exposure to an exciting global industry, receive structured development throughout the summer and build relationships that could shape your future career.

You’ll also benefit from:

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 23 days' annual leave, plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.