Insurance Claims Apprenticeship Programme 2027 - Birmingham

Howden; West Midlands; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Fully funded qualifications

Pension scheme

Employee benefits

Job summary

Howden in Birmingham is offering a permanent role through an 18-month development programme to start your career in insurance. The apprenticeship focuses on Claims, with structured induction and gradual responsibility.

You’ll learn how policies work, handle client calls, and support the team with data analysis and reporting, while gaining qualifications and building customer service skills.

Qualifications

• No prior insurance experience required; training provided.
• Eligibility includes UK right to work and residency requirements.
• GCSE English and Maths at grade C/4 or higher.
• No existing qualification that overlaps with this apprenticeship.

Responsibilities

• Support Claims Handlers and Executives by gathering information from clients about their claims.
• Gain hands-on experience in how insurance policies work and how cover is assessed.
• Learn how to handle calls with clients and deliver excellent customer service.
• Support the team with follow-ups with clients and insurers to keep claims moving.
• Help prepare reports and analyse data.

Skills

Communication

Organisation

Customer Service

Problem Solving

Curious Learner

Calm Under Pressure

Education

GCSE English & Maths (C/4)

Job description

Location: Birmingham

Duration: You'll join us in a permanent role from day one while completing an 18-month development programme.

Structure: You're expected to work in the office at least 4 days per week and must live within a commutable distance

Support Businesses, Solve Problems and Be There When It Matters Most

Ready to earn, learn and launch your career? This is more than your first job. You'll gain real experience, work towards a recognised qualification and build skills that will shape your future.

Our Commercial & Schemes team helps a range of businesses protect themselves against the risks they face every day. Our Claims team steps in when something goes wrong and a client needs to use their insurance. Whether they have experienced damage, an accident or another unexpected event, we guide them through the claims process and help them work towards the best possible outcome.

You'll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

What you'll be doing?

You will begin with a structured induction before joining our Claims team, where you will work alongside experienced colleagues and gradually take on more responsibility.

During the programme, you'll:

• Support Claims Handlers and Executives by gathering information from clients about their claims.
• Gain hands-on experience learning how insurance policies work and how cover is assessed for different client claims.
• Learn how to handle calls with clients and deliver excellent customer service.
• Support the team with following up with clients and insurers to keep claims moving.
• Help prepare reports and analyse data.

Who are we looking for?

No insurance experience is needed; we'll teach you everything you need to know!

You'll be:

• Confident communicating with a wide range of people, including over the phone.
• Organised and able to manage multiple tasks effectively.
• Someone who enjoys building positive relationships and delivering great customer service.
• A keen problem solver who uses their attention to detail skills when solving challenges.
• Curious and motivated to learn and grow your career in insurance.
• Able to stay calm and positive when faced with challenging situations.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

Application process

Our application process is designed to help you show your potential, not to test what you already know!

• Online application form - no CV required: We believe you're more than just a document, so we won't ask you to submit a CV.
• Online gamified assessment: We've created games that will help us understand your natural strengths and how you approach different situations. There are no right or wrong answers. You can complete this stage on your phone or laptop, whichever suits you best!
• Pre-recorded video interview: You will record your answers to a few questions using your phone or laptop, giving you the chance to tell us more about yourself in your own time in a relaxed setting.
• Assessment centre: Our final stage is an in-person assessment centre at one of our offices. You'll take part in some fun group activities and meet our team in a relaxed setting. This day is all about getting to know you better and for you to see what it's like to be part of Howden and experience our culture. We'll cover all your travel costs for this day, because where you are now, shouldn't hold back your future!

Why should you apply?

At Howden, people are at the heart of everything we do. As an employee-owned business, we believe success is built through collaboration, learning and supporting one another. You'll gain exposure to an exciting global industry, receive structured development throughout the summer and build relationships that could shape your future career.

You'll also benefit from:

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 25 days' annual leave, plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.