Insurance Level 3 Apprenticeship 2027 - Tooting

Howden; Tooting; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Salary £23k

Pension

Fully funded qualifications

18-month apprenticeship

22 days annual leave

Employee benefits

Job summary

Howden in the UK offers a permanent apprenticeship programme in Personal Lines, combining a structured induction with hands-on sales experience and a recognised Level 3 insurance qualification.

You’ll learn to build strong client relationships, handle enquiries, support renewals and contribute to meeting sales targets in a fast-paced environment.

Join a supportive, employee-owned business with a clear development path, generous benefits and a focus on learning and career progression.

Qualifications

• Final year student or recent school leaver.
• Confident communicating with a wide range of people, including over the phone.
• Resilient and able to work in fast-paced environments.
• Curious and motivated to learn and develop knowledge and skills.

Responsibilities

• Learn foundations of insurance, customer service and sales through training.
• Support colleagues in finding suitable insurance solutions for clients.
• Contribute to achieving sales goals and supporting renewals.
• Develop written communication with professional client correspondence.
• Build long-term client relationships and provide excellent service.
• Maintain accurate client records and understand policy renewals.

Skills

Communication skills

Customer service

Organisational skills

Target-driven

Education

GCSE English and Maths (grade C/4)

Job description

Build Relationships, Solve Problems and Help People Protect What Matters Most

Ready to earn, learn and launch your career? This is more than your first job. You’ll gain real experience, work towards a recognised Level 3 insurance qualification and build skills that will shape your future.

Our Personal Lines division operates across more than 100 high street branches and offices, supporting individuals and families protect the things that matter most. From home, car, private medical and critical illness cover, we deliver specialist personal insurance solutions and find the best possible cover, price and terms for our clients.

Join our supportive and high-performing Sales team and help connect clients with the insurance solutions they need. You'll gain hands-on experience in sales, learn how to build strong client relationships, and develop the skills needed to win new business in a fast-paced, target-driven environment.

You’ll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

What you’ll be doing?

You will begin with a structured induction before joining our Personal Lines team, where you will work alongside experienced colleagues and gradually take on more responsibility.

During the programme, you'll:

• Learn the foundations of insurance, customer service and sales through hands-on experience and structured training.
• Support colleagues in finding suitable insurance solutions for new and existing clients.
• Play an active role in achieving sales goals by securing new business opportunities and supporting client renewals.
• Develop your written communication skills by preparing professional client correspondence.
• Build confidence speaking with clients and insurers, helping to answer queries and gather information, both via email and during phone calls.
• Learn how to build long-term relationships and provide excellent customer service.
• Support with maintaining accurate and up-to-date client records.
• Learn how amendments to insurance policies are managed as well as the policy renewals process.

Who are we looking for?

No insurance experience is needed; we’ll teach you everything you need to know!

You’ll be:

• A final year or recent school, sixth form or college leaver.
• Confident communicating with a wide range of people, including over the phone.
• Resilient, take challenges in your stride and enjoy working in fast paced environments.
• Curious and motivated to learn, with a genuine interest in developing your knowledge and skills.
• Energised by targets and committed to delivering results, even when situations become challenging.
• Someone who enjoys building positive relationships and working with others.
• Able to express your ideas clearly, both verbally and in writing.
• Comfortable working with numbers and handling basic numerical information accurately.
• Organised, dependable and able to manage your time and workload effectively.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

Why should you aply?

At Howden, people are at the heart of everything we do. As an employee-owned business, we believe success is built through collaboration, learning and supporting one another. You'll gain exposure to an exciting global industry, receive structured development throughout the summer and build relationships that could shape your future career.

You’ll also benefit from:

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 22 days' annual leave, plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.

Ready to apply?

Want to know what life at Howden is really like? Visit our Early Careers hub to explore our culture, learn more about the insurance industry, and get practical tips to help you prepare for our recruitment process. It's also a great way to work out which career path suits you best.