Life & Income Protection Insurance Apprenticeship Programme 2027 - Gloucester

Howden Group; Gloucester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

23 days annual leave

Fully funded professional qualificals

18-month structured development

Job summary

Howden invites applications for a Life & Income Protection Insurance Apprenticeship Programme in Gloucester. You will start with structured induction and join an 18‑month development programme designed to build technical knowledge, professional skills and confidence.

You’ll support advisors, learn to assess client needs, and aim to protect customers’ financial futures while progressing to a permanent role.

Qualifications

• Level 3 Insurance apprenticeship required.
• Strong communication skills and empathy.
• Ability to manage sensitive conversations professionally.

Responsibilities

• Learn insurance basics and customer service through structured training.
• Work with advisors to assess customer requirements and tailor protection solutions.
• Build rapport with customers and understand medical history.

Skills

Relationship-building

Phone communication

Empathy

Organised

Education

Level 3 Insurance apprenticeship

Tools

CRM systems

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. Its what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - youll find like-minded people driving change at Howden.

Life & Income Protection Insurance Apprenticeship Programme 2027

Please read before submitting: You may only apply to one apprenticeship programme for our 2027 intake. Submitting duplicate applications will result in them not being considered.

Location: Gloucester. Start date: September 2027. Salary: £23,000. Duration: Youll join us in a permanent role from day one while completing an 18-month development programme. Structure: Youre expected to work in the office at least 3-4 days per week at the start of your programme and you must live within a commutable distance. Your mandatory office days will reduce to 2 days per week once trained.

Qualification

Level 3 Insurance apprenticeship

Help People Protect What Matters Most

Ready to earn, learn and launch your career? This is more than your first job. Youll gain real experience, work towards a recognised Level 3 Insurance qualification and build skills that will shape your future.

Our Life & Income Protection team helps individuals and families protect their financial future. Whether its providing financial support when someone becomes seriously ill, is unable to work due to injury or illness, or helping loved ones after a bereavement, our team helps customers make some of life's most important financial decisions.

Youll join a supportive and close-knit team, helping customers through their insurance applications while learning how advisors recommend the most suitable protection solutions.

Youll join Howden on a permanent role and complete an 18-month development programme designed to develop your technical knowledge, professional skills and confidence to kick start your career.

What youll be doing?

You will begin with a structured induction before joining our Life & Income Protection team, where you will work alongside experienced colleagues and gradually take on more responsibility.

• Learn the foundation of insurance and customer service through hands-on experience and structured training.
• Work alongside experienced advisors to understand how customer requirements are assessed and how appropriate insurance protection is recommended based on their individual needs.
• Build rapport with our customers and help understand their background and medical history.
• Keep accurate and up-to-date client records across multiple systems.
• Deliver exceptional customer service and learn how to manage telephone conversations with professionalism and empathy.
• Learn how to work with and build relationships with underwriters at insurance companies and support our advisors with chasing any missing information.

Who are we looking for?

• Driven to succeed and approach every task with a positive attitude.
• Someone who thrives on connecting and building relationships with others.
• Able to handle sensitive conversations with confidence, empathy and professionalism.
• Confident speaking on the phone with a range of individuals.
• Resilient and comfortable managing challenging conversations with customers.
• Detail oriented and able to follow processes accurately and to a high standard.
• An independent worker and able to stay organised when managing multiple tasks.

To be eligible for our apprenticeship, you must:

• Have the full and unrestricted right to work in the UK.
• Have lived permanently in the UK for the last 3 years.
• Have achieved a grade C/4 in GCSE English and Maths.
• Not already hold a qualification that significantly overlaps with the content of this apprenticeship.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, were looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

• £23,000 and a generous pension scheme.
• Completing fully funded professional qualifications relevant for your role.
• Structured learning and development through our 18-month apprenticeship development programme.
• 23 days' annual leave, plus bank holidays.
• Access to discounted personal health policies, wellbeing support and a range of employee benefits and insurance products.

Reasonable adjustments

Were committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. Theyre invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.

#ECApprentice27 #RetailECA27