Licensing Customer Service Apprentice - Fast-Paced Council

Institute of Licensing; Metropolitan Borough of Solihull; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid working options

Training and development

Job summary

Solihull Council is recruiting an Apprentice Customer Service Assistant to join the Licensing Team on a 12-month fixed term contract. The role is full-time, 37 hours per week, based at The Core, Solihull, and involves handling licensing queries across taxis, Licensing Act 2003, Gambling Act, animal licensing, and street trading.

You will answer questions face-to-face, online and by phone, provide guidance within a regulatory framework, and support the Taxi Licensing Training Officer with

Qualifications

• GCSE Maths and English grades A-C/4 or above or equivalent
• Strong customer service ethos with ability to handle challenging situations
• Ability to provide accurate advice within regulatory frameworks
• Effective verbal and written communication
• Attention to detail and confidentiality
• Experience using Microsoft Office

Responsibilities

• Answer queries and provide excellent service to customers across channels
• Provide advice and guidance face to face, electronically and over the phone
• Support Taxi Licensing Training Officer and assist with in-house training courses
• Work toward Customer Service Level 2 Apprenticeship

Skills

Customer service

Communication skills

Problem solving

Regulatory knowledge

Education

GCSE Maths and English (A-C/4 or above)

Tools

Microsoft Office

Job description

Solihull Council is recruiting an Apprentice Customer Service Assistant to join the Licensing Team on a 12-month fixed term contract. The role is full-time, 37 hours per week, based at The Core, Solihull, and involves handling licensing queries across taxis, Licensing Act 2003, Gambling Act, animal licensing, and street trading.

You will answer questions face-to-face, online and by phone, provide guidance within a regulatory framework, and support the Taxi Licensing Training Officer with