Licensing Technician — Hybrid & Flexible Hours

Solihull Metropolitan Borough Council; Metropolitan Borough of Solihull; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Generous annual leave

Flexitime

Employee Assistance Programme

LGPS

Job summary

Solihull Metropolitan Borough Council is seeking Licensing Technical Assistants to join the Regulatory Services Licensing Team. The roles are full-time, 37 hours per week, covering taxis, Licensing Act 2003, Gambling Act 2005, animal licensing and street trading.

You will advise customers, process applications and support officer visits across a diverse borough. The post offers training and development, hybrid working options, generous annual leave, flexitime, and access to the Local Government

Qualifications

• 4 GCSEs including Maths and English, or equivalent qualifications.
• Experience in a customer-focused environment handling challenging situations.
• Ability to provide accurate advice and guidance.
• Effective verbal and written communication with diverse customers.
• Understanding of legislation underpinning regulatory work.
• Good ICT knowledge and confidence with digital systems.
• Ability to balance competing demands and meet deadlines.

Responsibilities

• Provide advice and guidance to customers and businesses.
• Serve customers and support officer visits and inspections.
• Process licensing applications and gather information within the regulatory framework.
• Contribute to ICT system development to improve customer self-serve.
• Collaborate with internal and external partners to enhance regulatory skills.

Skills

GCSEs including Maths & English

Customer focus

Advice delivery

Verbal & written communication

Regulatory knowledge

ICT/digital systems

Prioritisation & deadlines

Education

GCSEs or equivalent

Tools

ICT software

Job description

Solihull Metropolitan Borough Council is seeking Licensing Technical Assistants to join the Regulatory Services Licensing Team. The roles are full-time, 37 hours per week, covering taxis, Licensing Act 2003, Gambling Act 2005, animal licensing and street trading.

You will advise customers, process applications and support officer visits across a diverse borough. The post offers training and development, hybrid working options, generous annual leave, flexitime, and access to the Local Government