Licensing Apprentice: Customer Service & Training (Hybrid)

Solihull Metropolitan Borough Council; Metropolitan Borough of Solihull; Hybrid; GBP 8,300 - 12,000; Full time

Benefits offered by this job

Hybrid working options

Employee Benefits

Job summary

Solihull Metropolitan Borough Council is seeking an Apprentice Licensing Customer Service Assistant to join the Licensing Team in Regulatory Services on a 12-month contract. The role involves assisting with licensing regimes including taxis, Licensing Act 2003, Gambling Act 2005, animal licensing and street trading, while delivering excellent customer service.

You will train towards Customer Service level 2 apprenticeship and receive support to complete this while working across diverse borough

Qualifications

• GCSE Maths and English at grade A-C/4+ in each subject
• Good customer service skills and ability to handle challenging situations professionally
• Ability to provide accurate advice within a regulatory framework
• Strong verbal and written communication with diverse customers
• Good attention to detail and confidentiality
• Experience using Microsoft Office

Responsibilities

• Answer queries and provide excellent service to customers face to face, electronically and over the phone
• Follow a regulatory framework while delivering information and guidance
• Support Taxi Licensing Training Officer and help administer in-house training courses

Job description

Solihull Metropolitan Borough Council is seeking an Apprentice Licensing Customer Service Assistant to join the Licensing Team in Regulatory Services on a 12-month contract. The role involves assisting with licensing regimes including taxis, Licensing Act 2003, Gambling Act 2005, animal licensing and street trading, while delivering excellent customer service.

You will train towards Customer Service level 2 apprenticeship and receive support to complete this while working across diverse borough