Apprentice Licensing & Customer Service Advisor (Hybrid)

Wollborg Michelson Personnel Service Inc; Metropolitan Borough of Solihull; Hybrid; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Flexitime scheme

Hybrid working options

Generous annual leave

Job summary

Solihull Council is seeking an Apprentice Customer Service Assistant to join the Licensing Team in Regulatory Services on a 12‑month contract. This full‑time role (37 hours per week) offers training and a clear pathway to a Customer Service Level 2 apprenticeship while delivering friendly advice on taxis, licensing acts and street trading.

You will handle queries face to face, by phone or online, support training delivery, and work within a regulatory framework.

Qualifications

• GCSE Maths and English at grade A-C/4+ or equivalent.
• Good customer service and ability to handle challenging situations.
• Provide accurate advice within a regulatory framework.
• Strong verbal and written communication skills.
• Attention to detail and respect for confidentiality.
• Experience using the Microsoft Office suite.

Responsibilities

• Answer queries and provide excellent service across licensing regimes.
• Support Taxi Licensing Training and administer in-house courses.
• Give advice face-to-face, by phone or online within regulatory rules.
• Maintain customer confidentiality and handle sensitive information.
• Assist with training delivery and reporting using Office tools.

Education

GCSE Maths & English A-C/4+

Functional Skills Level 2

Tools

Microsoft Office

Job description

Solihull Council is seeking an Apprentice Customer Service Assistant to join the Licensing Team in Regulatory Services on a 12‑month contract. This full‑time role (37 hours per week) offers training and a clear pathway to a Customer Service Level 2 apprenticeship while delivering friendly advice on taxis, licensing acts and street trading.

You will handle queries face to face, by phone or online, support training delivery, and work within a regulatory framework.