Library Team Assistant

Hampshire County Council; Hedge End; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local council is looking for a Library Team Assistant to provide excellent customer service and lead engaging activities at Hedge End Library. The role involves supporting visitors of all ages, promoting library services, and helping customers build digital confidence. Ideal candidates will have a friendly approach, strong communication skills, and the ability to adapt to various situations. This is a dynamic role within a supportive team, offering a comprehensive induction, career development opportunities, and a good work-life balance.

Benefits

Health Assured Employee Assistance Programme

Generous annual leave entitlement

Occupational sick pay

Access to Local Government Pension Scheme

Qualifications

• Experience in a busy, customer-facing role with a friendly approach.
• Excellent communication and interpersonal skills.
• Strong digital skills and comfort with learning new systems.
• Ability to carry out manual tasks such as moving stock.

Responsibilities

• Create a welcoming space and support customers with library services.
• Lead activities like Rhyme Time and Story Time sessions.
• Help customers build digital confidence.
• Promote library services through social media.

Skills

Customer service

Communication skills

Digital skills

Social media engagement

Tools

Microsoft Office

Google Workspace

Job description

Make a real difference in your local community as a Library Team Assistant. This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.

“I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community – it’s incredibly fulfilling.” – Library Team Assistant

What you’ll do

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

What we’re looking for

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Why join us

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Want to see what it’s like?

If you'd like to experience the environment first-hand, we warmly encourage you to pop into your local library – you’ll quickly see how dynamic, welcoming, and community-driven our spaces really are!

Your working pattern

Your main working base will be Hedge End Library, but you’ll work one shift per week at Netley Library.

• Week 1: Monday 9am - 5pm | Wednesday 9am - 5pm | Thursday 9am - 5pm | Saturday 9am - 1:30pm (Netley).
• Week 2: Monday 9am - 5pm | Wednesday 9am - 5pm | Thursday 9am - 5pm.

To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.