Library Services Assistant — Frontline Public Care

London Borough of Sutton; City Of London; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

1 in 2 Saturday Enhancement

Job summary

Sutton Council in the London Borough of Sutton is seeking a Customer Services Assistant to support residents with council services, check records, and guide users in accessing library resources.

The role is on-site in Sutton, full-time (36 hours per week), fixed-term for 1 year. Salary ranges from £30,408 to £32,187 per year with a £32,655 unconsolidated maximum and 1 in 2 Saturday enhancement payments.

Qualifications

• Check and validate records using databases to ensure accuracy of information.
• Provide information on availability of Council services per procedures.
• Operate the library management ICT system requiring training.

Responsibilities

• Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information.
• Provide information to customers on the availability of or use of Council services in accordance with Council procedures.
• Operate the library management ICT system requiring a degree of specialist training in order to support customers.
• You will need to be confident in using IT for your own work and in helping customers use IT equipment and software, such as scanners, printers, apps, social media, setting up emails, etc.
• The role requires multi-tasking and working under pressure during busy times.
• You must be a good team player and enjoy working with a diverse range of customers and volunteers as you will be delivering the day to day library service.

Skills

Customer service

IT literacy

Teamwork

Communication skills

Tools

Library ICT system

Job description

Sutton Council in the London Borough of Sutton is seeking a Customer Services Assistant to support residents with council services, check records, and guide users in accessing library resources.

The role is on-site in Sutton, full-time (36 hours per week), fixed-term for 1 year. Salary ranges from £30,408 to £32,187 per year with a £32,655 unconsolidated maximum and 1 in 2 Saturday enhancement payments.