Frontline Library & IT Support Assistant (36h) – Events

The Methodist Church in Britain; Greater London; Sur place; GBP 23 000 - 27 000; Plein temps

Avantages offerts par ce poste

26 days annual leave + bank holidays

Enhanced parental leave

Two volunteering days a year

Smarter Working flexible working

Learning and development portal

Discounts on local shops/restaurants/…

Interest-free season ticket loans

Local Government Pension Scheme

Résumé du poste

Sutton Council is seeking a fixed-term Library Assistant in the Libraries and Heritage team in Sutton. The role is full-time, 36 hours per week on-site, with enhanced hours one Saturday in two, and will involve IT support and running library services beyond counter duties.

The post also supports customers with IT and helps run library events and activities, contributing to higher visits and loans during the term through proactive service delivery.

Qualifications

• Confidence using IT for your own work and helping customers.
• Ability to multi-task and work under pressure in busy periods.
• Specialist training on the library management ICT system.

Responsabilités

• Check and validate customer and service records across databases and systems to keep management information accurate.
• Give customers information on the availability and use of council services, following council procedures.
• Operate the library management ICT system, which needs specialist training.
• Help customers use IT equipment and software, including scanners, printers, apps, social media and email set-up.
• Serve the public at the front line, handling cash transactions and answering basic enquiries.
• Carry out routine library duties such as shelving and tidying.
• Act as an ambassador for customer care.
• Help deliver events and activities that increase visits and loans.

Connaissances

IT proficiency

Multi-tasking

Library system training

Outils

Library management ICT system

Description du poste

Sutton Council is seeking a fixed-term Library Assistant in the Libraries and Heritage team in Sutton. The role is full-time, 36 hours per week on-site, with enhanced hours one Saturday in two, and will involve IT support and running library services beyond counter duties.

The post also supports customers with IT and helps run library events and activities, contributing to higher visits and loans during the term through proactive service delivery.