Customer Services Assistant

The Methodist Church in Britain; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

26 days annual leave + bank holidays

Enhanced parental leave

Two volunteering days a year

Smarter Working flexible working

Learning and development portal

Discounts on local shops/restaurants/…

Interest-free season ticket loans

Local Government Pension Scheme

Job summary

Sutton Council is seeking a fixed-term Library Assistant in the Libraries and Heritage team in Sutton. The role is full-time, 36 hours per week on-site, with enhanced hours one Saturday in two, and will involve IT support and running library services beyond counter duties.

The post also supports customers with IT and helps run library events and activities, contributing to higher visits and loans during the term through proactive service delivery.

Qualifications

• Confidence using IT for your own work and helping customers.
• Ability to multi-task and work under pressure in busy periods.
• Specialist training on the library management ICT system.

Responsibilities

• Check and validate customer and service records across databases and systems to keep management information accurate.
• Give customers information on the availability and use of council services, following council procedures.
• Operate the library management ICT system, which needs specialist training.
• Help customers use IT equipment and software, including scanners, printers, apps, social media and email set-up.
• Serve the public at the front line, handling cash transactions and answering basic enquiries.
• Carry out routine library duties such as shelving and tidying.
• Act as an ambassador for customer care.
• Help deliver events and activities that increase visits and loans.

Skills

IT proficiency

Multi-tasking

Library system training

Tools

Library management ICT system

Job description

This fixed-term post, running to December 2027, sits in the Libraries and Heritage part of Sutton's Cultural Services. The work centres on the front-line library service: answering public enquiries, handling cash, checking records on council databases, and running the library management system. It is on site and full time at 36 hours a week, with an enhancement for one Saturday in two, and the work goes beyond standard counter service. It also involves supporting customers with IT and helping to run library events and activities.

What the job involves

• Check and validate customer and service records across databases and systems to keep management information accurate
• Give customers information on the availability and use of council services, following council procedures
• Operate the library management ICT system, which needs specialist training
• Help customers use IT equipment and software, including scanners, printers, apps, social media and email set-up
• Serve the public at the front line, handling cash transactions and answering basic enquiries
• Carry out routine library duties such as shelving and tidying
• Act as an ambassador for customer care
• Help deliver events and activities that increase visits and loans

What’s required

Skills & knowledge

• Confidence using IT for your own work and for helping customers
• Ability to multi-task and work under pressure in busy periods
• Specialist training on the library management ICT system

Other

• Good team player who enjoys working with a diverse range of customers and volunteers

What’s offered

• 26 days annual leave plus bank holidays, pro-rata for part-time hours
• Enhanced maternity, paternity, shared parental, adoption and dependants' leave
• Two volunteering days a year
• Smarter Working flexible working scheme, depending on the role
• Learning and development portal with a range of courses
• Discounts on local shops, restaurants, gyms and leisure centres
• Interest-free season ticket loans
• Local Government Pension Scheme