Customer Service Assistant - Dunstable Library

The Methodist Church in Britain; Dunstable; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Staff rewards and benefits

Job summary

The Dunstable Library, operated by Central Bedfordshire Council within The Dunstable Centre, seeks a part-time Customer Service Assistant to deliver frontline help with technology and information.

The role covers children's and adults' activities, helping with stock and events, and supporting library modernisation. Four hours weekly on weekends with coverage across South Area libraries; UK right to work is required.

Qualifications

• Front-line customer service experience with the public.
• Good IT skills to help customers use self-service terminals, computers, tablets and printing.
• Interest in books, reading and information.
• Strong communication and a welcoming, friendly environment.
• Right to work in the UK; fluent English.

Responsibilities

• Deliver a high standard of customer service to library users.
• Help customers use self-service terminals, computers, tablets and library apps.
• Assist customers in finding books and information.
• Lead and participate in children's and adults' activities (Rhymetimes, Story time).
• Move, shelve and handle large quantities of library stock.
• Support events, school visits and assemblies, including out-of-hours events.
• Promote the library and encourage its use within Library Strategy priorities.
• Engage new and existing customers to increase library usage.
• Support the modernisation and transformation of the library service.
• Work at other South Area libraries when required.

Skills

Excellent customer service

Good IT skills

Great communication

Friendly environment

Education

GNVQ Level 2 or equivalent

Job description

Customer Service Assistant post at Dunstable Library, run by Central Bedfordshire Council within The Dunstable Centre. The work centres on front-line help with library technology and information, alongside leading children's and adults' activities and handling large volumes of stock. It is four hours a week on weekend shifts, with a need to cover other South Area libraries. Sponsorship is not offered, so applicants must already have the right to work in the UK.

What the job involves

• Deliver a high standard of customer service to a wide range of library users
• Help customers use self-service terminals, computers, tablets, printing and library apps
• Help customers find books and information
• Lead and take part in activities for children and adults, such as Rhymetimes and Story time
• Move, handle and shelve large quantities of library stock
• Support events, school visits and assemblies, including out-of-hours events
• Promote the library and encourage its use, contributing to Library Strategy priorities
• Engage new and existing customers to increase library usage
• Support the modernisation and transformation of the library service
• Work at other South Area libraries when required

Experience

• Front-line customer service experience with members of the public

Skills & knowledge

• Excellent customer service skills
• Good IT skills (GNVQ level 2 or equivalent) to help customers use self-service terminals, computers, tablets and printing
• Interest in books, reading and information
• Great communication skills, communicating clearly and confidently
• Passion for creating a friendly, welcoming environment

Checks & eligibility

• Disclosure of criminal records (DBS check)
• Right to work in the UK
• Fluent English under the English Language Requirements for Public Sector Workers Regulations 2016
• Aged 16 or over

Other

• Comfortable working in busy, noisy settings such as Rhyme time, Story time and school visits
• Able to do physically demanding work: shelving, pushing trolleys, carrying boxes and moving furniture
• Able to travel to and work flexibly at South Area libraries if required

Nice to have

• Experience of working in a library
• Good knowledge of current book trends
• Driving licence and access to a car, for travel between South Area libraries

What’s offered

• Staff rewards and benefits, set out on the council's Rewards and Benefits page
• Openness to discussing location, hours and working pattern during the application