Library Support Worker

Brent Council; Hampstead; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

27 days annual leave

Local Government Pension Scheme

Hybrid and flexible working options

Family-friendly policies

Eye test support

Employee Assistance Programme

Cycle to Work scheme

Learning and development opportunities

Brent Rewards discounts

Job summary

Brent Libraries requires a friendly Library Support Worker to join Brent Council. You will provide frontline services to customers of all ages, help them find and borrow items, signpost to information, and support access to e-Library services and library activities.

You will also assist in delivering locality-based outreach programmes to promote literacy and reading within our diverse communities. The role involves weekend shifts on a 10-hour pattern and maintaining safe, welcoming library

Qualifications

• Experience in busy customer-facing environments.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team.
• Enthusiasm for books, reading and supporting literacy.

Responsibilities

• Provide frontline library service to customers.
• Welcome and assist customers in finding and borrowing items.
• Signpost to information and access e-Library services.
• Support activities and maintain safe, accessible spaces.
• Contribute to locality-based outreach and promote library services.

Skills

Customer service

Communication skills

Teamwork

Enthusiasm for books and reading

Job description

24/7. We also offer Home Library and Outreach service for who find it hard to get to the library. The Post: The Library Support Worker post offers the opportunity to make a difference in Brent, providing frontline services to customers of all ages and backgrounds. This role assists in the day-to-day frontline library service delivery, welcoming customers into the library, assisting them with finding and borrowing items, signposting to information, support for accessing e-Library services, support for activities and maintaining safe and accessible library spaces and resources. You will also assist in delivering a locality-based outreach programmed to promote the library beyond the current user groups. Our libraries are open seven days a week. This position is for a 10-hour posts to be worked over weekends. This is an exciting time to join the Council as we continue to modernise and develop our library estate and outreach services and ensure our Libraries

Cultural and Heritage offer exceed our residents' expectations. The Person: We are looking for candidates with an aptitude for working in a busy customer facing environment and the ability to engage and communicate with a diverse range of service users. Experience of working in teams is essential, along with the ability to demonstrate the good people skills necessary to provide a professional and proficient service. You should have excellent communication skills (verbal and written) and be able to express yourself clearly and confidently. Candidates should have enthusiasm for books and reading and a passion for supporting literacy and learning is also important. Why join us? We know people do their best work when they feel valued, supported and able to grow. At Brent, you will benefit from

proactively, lead inclusively, embrace change, are bold and curious, and celebrate and share our success. For people who care about public service and want their work to matter, Brent offers the chance to make a meaningful difference. The council is pursuing a far-reaching transformation agenda that better meets the needs of our communities, so it is an exciting time to join us. We have just recently refurbished our Resident Hub and Wembley Library, and we have just reopened Kilburn Library, following £1m refurbishment. It is an exciting time to join our service, as we develop new offers in our newly refurbished buildings and spaces. Brent Libraries deliver customer focused culture, learning and information services in one of the most diverse boroughs in London. All our libraries have self-service technology, a wide-ranging book stock, regular reading and learning activities and a year-round programme of tailored events. We also offer e-books, e-audio and online resources available

Job Description Salary range: £27,030 - £27,855 (pro rata) p.a. incl. London weighting Contract: Permanent Hours of work: Part Time 10 hours per week Location: Brent Libraries Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough, and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. Brent is one of the most diverse boroughs in the country, with communities, ideas and experiences from across the world helping to shape who we are. Working here means joining a council that is focused on fairness, open to new thinking and committed to improving life for local people. Our values shape how we work and what people can expect from us. We collaborate,

• 27 days' annual leave, rising with length of service, plus bank holidays
• Local Government Pension Scheme with generous employer contributions
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies, including carers' leave, paternity leave and compassionate leave for eligible employees
• Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
• Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
• Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
• Learning and development opportunities to support your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment