Library Service Support Assistant

Essential Employment; Merthyr Tydfil; On-site; GBP 16,000 - 22,000; Full time

Job summary

Essential Employment is seeking a Library Service Support Assistant in Merthyr Tydfil on a temporary contract. The role pays £103.01 per day PAYE and focuses on delivering a welcoming, professional library service.

The successful candidate will support day-to-day library operations, assist with customer enquiries, maintain stock and records, and help users make effective use of ICT resources. You will contribute to safe, clean, and well-organised environments while working as part of a busy team.

Qualifications

• Experience in customer service is desirable.
• Strong communication abilities and a proactive approach are important.
• Ability to work effectively as part of a team in a busy public environment.

Responsibilities

• Deliver a welcoming and professional library service to users, visitors and members.
• Support day-to-day library operations including assisting with enquiries and ICT use.
• Maintain library stock and records and promote library services and activities.
• Keep environments safe, clean and well organised and support events and meetings.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Library Service Support Assistant needed in Merthyr Tydfil

This is a temporary contract and the rate is £103.01 per day PAYE

The reference number is: OR121064

The successful candidate will play a key role in delivering an excellent library service, providing a welcoming and professional experience for all users, visitors and members of the community. They will support the day-to-day operation of library facilities, assisting with customer enquiries, maintaining library stock and records, promoting services and activities, and helping customers make effective use of ICT resources.

The role will involve ensuring library environments remain safe, clean and well organised, supporting events and meetings, and contributing to the achievement of service objectives and recognised library standards. The ideal candidate will have strong customer service skills, excellent communication abilities, a proactive approach to problem-solving, and the ability to work effectively as part of a team while managing a varied workload in a busy public-facing environment.

Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.