Library Assistant, Other Library Services

Birmingham City Council; Birmingham; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Membership of West Midlands Pension

Enhanced Holiday Entitlement

My Rewards Scheme

Health and wellbeing support

Job summary

Birmingham City Council is seeking two Library Assistants for the Mobile Library Service in Erdington, with one full-time (36.5 hours) and one part-time (18.25 hours) role. The post is permanent with a Grade A salary of £25,614–£29,071.

Based at Gravely Hill, Erdington, you will deliver customer service, issue and return materials, assist with information searches and promote literacy across communities. We offer a supportive team, pension with generous employer contributions, enhanced holiday

Qualifications

• Experience delivering excellent customer service.
• Confident using computers, the internet and digital systems.
• Effective verbal and written communication skills.
• Works well as part of a team and is flexible in their approach to work.
• Enthusiasm for reading, literacy and community engagement.
• Committed to equality, diversity, inclusion and excellent customer care.

Responsibilities

• Deliver a welcoming and professional service to library customers across Birmingham, main base is Gravely Hill, Erdington.
• Issue and return books and other library materials using library management systems.
• Handle customer enquiries relating to books, library membership and library services both in person and over the telephone.
• Undertake basic information searches using online resources and databases.
• Load, unload and organise books and materials for the mobile library service.
• Maintain library stock, including processing new items, carrying out repairs and removing outdated materials.
• Assist in the delivery of promotional activities, displays and events, including activities for children and families.
• Help maintain a safe, secure and welcoming environment for customers and colleagues.
• Work flexibly across library locations as required – please note that this si note a hybrid role and will require you to travel to site daily

Skills

Customer service

Digital literacy

Teamwork

Communication

Reading & literacy

Equality & inclusion

Job description

Library Assistant (Mobile Library Services) x2
Permanent
Grade A - £25,614 - £29,071
Consultation grade - subject to formal evaluation under the Pay Equity Review
2x positions: 1 x 36.5 hours & 1 x 18.25 hours

Location: Erdington

Are you passionate about delivering excellent customer service and making a difference in local communities? Birmingham Libraries is looking for a friendly, organised and enthusiastic Library Assistant to join our Mobile Library Service, helping bring library resources and information services directly to residents across the city.

About the Role

As a Library Assistant within the Mobile Library Service, you will play a key role in ensuring customers have access to books, information and library services within their communities. Working across a variety of locations, you will support people of all ages and backgrounds while helping to promote literacy, learning and community engagement.

This is a varied and hands-on role that combines customer service, administration, stock management and community engagement. No two days are the same, and you'll have the opportunity to work directly with residents while supporting the smooth operation of the mobile library service

Key Responsibilities

• Deliver a welcoming and professional service to library customers across Birmingham, main base is Gravely Hill, Erdington.
• Issue and return books and other library materials using library management systems.
• Handle customer enquiries relating to books, library membership and library services both in person and over the telephone.
• Undertake basic information searches using online resources and databases
• Load, unload and organise books and materials for the mobile library service.
• Maintain library stock, including processing new items, carrying out repairs and removing outdated materials.
• Assist in the delivery of promotional activities, displays and events, including activities for children and families
• Help maintain a safe, secure and welcoming environment for customers and colleagues.
• Work flexibly across library locations as required – please note that this si note a hybrid role and will require you to travel to site daily

About You

We are looking for someone who:

• Enjoys working with people from a wide range of backgrounds.
• Has experience of delivering excellent customer service.
• Is confident using computers, the internet and digital systems.
• Has effective verbal and written communication skills.
• Works well as part of a team and is flexible in their approach to work.
• Has an enthusiasm for reading, literacy and community engagement.
• Is committed to equality, diversity, inclusion and excellent customer care.

What we offer in return…

• Membership of West Midlands Pension Fund– with generous employer contributions
• Enhanced Holiday Entitlement– 30 days, increasing with length of service
• My Rewards Scheme – access to over 800 brands providing discounts and savings
• Health and wellbeing support– independent and confidential employee assistance and counselling

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification