Library Team Assistant

Hampshire County Council; East Oakley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Health Assured EAP

Induction and training

Local Government Pension Scheme

Generous annual leave

Occupational sick pay

Job summary

Hampshire County Council is seeking a Library Team Assistant on an annualised hours contract. You’ll deliver friendly customer service, run engaging sessions, support digital access, and help visitors feel welcome across Romsey, Totton and Hythe.

The role offers varied tasks, a collaborative team environment, and opportunities to develop in a vibrant community library service. You’ll need proven experience in a busy customer-facing role, strong communication, solid digital skills with Office and

Qualifications

• Experience in a busy, customer-facing role with a friendly and inclusive approach.
• Excellent communication and interpersonal skills with adaptability.
• Strong digital skills with confidence using Microsoft Office and Google Workspace.
• Comfortable using social media to engage with the community.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Responsibilities

• Create a welcoming space and support customers to engage with library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives.
• Carry out manual tasks like moving furniture and setting up spaces for activities.
• Help customers build digital confidence across devices and support admin tasks.
• Promote library services through social media and collaborate with external partners.

Skills

Customer service

Communication

Digital skills

Social media

Manual tasks

Tools

Microsoft Office

Google Workspace

Job description

Salary Range: £26,018 - £27,111 pro-rata, per annum (actual salary £7,714 - £8,038 per annum)

Hours: Minimum of 500 hours per annum

Contract Type: Permanent (Annualised hours)

Closing Date: 5 November 2026
Interview Date: 23 November 2026

The Role:

Make a real difference in your local community as a Library Team Assistant (Annualised Hours Contract). This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.
“I truly look forward to coming to work each day. I continue to learn new skills and see the positive impact our service has within the community – it’s incredibly fulfilling.” – Library Team Assistant

What you'll do:

• Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
• Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
• Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
• Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
• Promote library services through social media and work with external partners to engage the wider community.

What we're looking for:

• Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
• Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
• Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
• Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
• Physically able to carry out manual tasks such as moving stock and setting up spaces.

Take a look at our for more information about Library Team Assistant role. The ‘About you’ section explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements in your application.

This role is offered on an annualised hours contract, meaning your total hours are spread across the year rather than worked to a fixed weekly pattern. You’ll provide cover for annual leave and sickness across our libraries in Romsey, Totton and Hythe with more hours available during busy periods like school holidays, Christmas, and Saturdays. You’ll need to be able to travel regularly to all listed locations. Your shift rota is provided four weeks in advance, giving you time to plan around work and life commitments, although short-notice cover may occasionally be required. While your hours may vary month to month, your pay remains consistent – split evenly across the year. We’re looking for someone with good availability throughout the week who enjoys flexible working and being part of a team that keeps our libraries running smoothly.

• Be part of a supportive, caring team that takes pride in making a positive impact.
• Enjoy a varied, feel-good role that helps people and strengthens community connections.
• Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
• Enjoy a good work-life balance with no Sunday or Bank Holiday working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information .

Want to see what it’s like?
If you'd like to experience the environment first-hand, we warmly encourage you to pop into your local library – you’ll quickly see how dynamic, welcoming, and community-driven our spaces really are!
Applicants can expect to hear from us within two weeks of the advertised closing date.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other job titles you may be searching for: Library Assistant, Community Library Support, Customer Service Assistant, Library and Information Assistant, Community Engagement Assistant, Visitor Services Assistant, Community Hub Assistant, Learning Support Assistant, Outreach and Events Assistant, Administrative Assistant, Customer Support Assistant.

Travel Requirements:

You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.

Additional Information:

Library Team Assistant

Vetting Requirements:

The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.