HUB ASSISTANT

Cardiff Directory; Cardiff; Hybrid; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Generous annual leave entitlement

Adaptable working arrangements

LGPS pension

Training & development

Equality networks and wellbeing

Cycle to Work Scheme

Exclusive retailer discounts

Job summary

Cardiff Council in Wales seeks a committed individual with excellent customer care skills to join our West Hub Team. The role supports customers using Hubs & Libraries to resolve enquiries and deliver Hub & Library services with information provision.

The successful candidate will assist in delivering a high-quality service, including supporting events and carrying out general office duties using digital systems.

Qualifications

• Excellent customer-focused approach to hub/library services.
• Ability to assist customers and resolve enquiries using digital systems.

Responsibilities

• Assist in the delivery of a full Hub/Library service.
• Carry out general office duties including using digital systems.
• Support customers to resolve enquiries and provide information.

Skills

Customer care

Job description

An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our West Hub Team

Our team support customers using Hubs & Libraries to resolve advice enquiries, provide customer focused delivery of Hub & Library services and information provision.

We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued.

Here are some examples of how we try and achieve this:

• A generous annual leave entitlement.
• Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service.
• Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
• Guaranteed access to further Training & Development to give you the opportunity advance your career with us.
• Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).
• Access to comprehensive employee wellbeing support.
• Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea).

About the job

The successful candidate will assist in the delivery of a full Hub/Library service, along with carrying out general office duties including using digital systems

You will be required to support customers using Hubs & Libraries to resolve enquiries and to provide customer focused delivery of Hub & Library services and information provision.

You will assist with the provision of a high-quality service, including supporting events held within the Hubs & Libraries

What We Are Looking For From You

To provide a professional, high quality, customer focused Hub /Library service.

To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.

Additional information

This post is temporary until 31/03/2027.

This post is part time and will work 18.5 hours per week. The pro-rata salary is £12,592 per annum.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools-based staff the Headteacher / Governing Body.

This salary is subject to the Living Wage supplement which brings pay rates up to £13.45 per hour (scp 3, 4 & 5 ). This supplement will be reviewed in April 2027 and thereafter annually in April. Cardiff Council reserves the right to make any changes to, or removal of, the Living Wage supplement.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Weekend and evening working will be required on a rota basis and the location may vary.

The ability to speak other languages, in particular Welsh would be an advantage.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.