Library & Resident Services Supervisor (Hybrid)

Local Government South East; Maidenhead; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working

Local Government Pension scheme

Free employee parking

Give As You Earn scheme

Instant Reward Scheme

Employee Assistance Programme

Discounts with retailers

Job summary

Royal Borough of Windsor and Maidenhead (RBWM) is offering an exciting opportunity for a Library and Resident Services Supervisor in Maidenhead. The role is 33.75 hours per week, permanent with hybrid working and a salary of £30,193-£34,104 per annum.

You will line manage frontline staff, coordinate library and resident contact services, and ensure residents receive timely help with council information and digital access.

Responsibilities

• Managing staff performance, induction, training, probation and absence.
• Supporting colleagues to handle challenging or confrontational situations calmly and professionally.
• Overseeing the effective use and presentation of library spaces and help ensure they remain welcoming and trusted community spaces.
• Working with volunteers, charities, community organisations, council colleagues and other partners to broaden the support available to residents.
• Supporting activities and initiatives that help tackle social isolation and loneliness.
• Overseeing local stock management and ensure customers benefit from our physical and digital library offer.
• Helping promote library services, activities and spaces and identify opportunities for income generation.
• Supporting health and safety arrangements as a Deputy Responsible Person for Building Health and Safety (RPBS) for one or more locations;
• This is very much a hands-on supervisory position. Alongside managing people and services, you should be comfortable stepping onto the frontline and working directly with residents whenever the service needs you.

Job description

Royal Borough of Windsor and Maidenhead (RBWM) is offering an exciting opportunity for a Library and Resident Services Supervisor in Maidenhead. The role is 33.75 hours per week, permanent with hybrid working and a salary of £30,193-£34,104 per annum.

You will line manage frontline staff, coordinate library and resident contact services, and ensure residents receive timely help with council information and digital access.