Library and Resident Supervisor

Kirklees Metropolitan Council; Windsor; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Flexible working

Pension scheme

Free employee parking

Employee assistance programme

Discounts and deals

Job summary

The Royal Borough of Windsor & Maidenhead is seeking a Library and Resident Contact Supervisor to lead frontline library and resident services across our locations. You will line manage staff, coordinate schedules, and ensure welcoming, high-quality customer service.

This hands-on role requires engaging with residents and partners to extend community support. Based in Windsor, this permanent, 33.75-hour-per-week post offers hybrid working, generous leave and a comprehensive pension.

Qualifications

• Experience leading and managing frontline staff in a busy environment.
• Strong customer service focus with ability to handle enquiries.
• Proven ability to prioritise workloads and adapt to changing demands.

Responsibilities

• Line manage frontline staff across locations and plan staffing.
• Oversee library spaces to remain welcoming and safe.
• Work with partners to broaden resident support and tackle isolation.
• Promote services, manage stock and digital access, and support income opportunities.
• Support health and safety arrangements as RPBS and supervise hands-on frontline work.

Skills

Staff leadership

Customer service

Workload prioritisation

Communication

IT proficiency

Job description

We have an exciting opportunity for a Library and Resident Services Supervisor to join us!

This is a 33.75 hours per week, permanent role with hybrid working, and a salary of £30,193 – £34,104 per annum (27,540.84 – £31,108.30 pro rata per annum)

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Library and Resident Services Supervisor to join our Libraries and Resident Services team.

The Role:

As a Library and Resident Contact Supervisor, you will help ensure our libraries provide a consistently high-quality, safe and welcoming service.

You will line manage frontline staff, supporting and motivating colleagues to provide excellent library, information and resident contact services. You will manage staffing and workloads across library locations and provide frontline cover when required.

A key part of the role is ensuring residents receive the right help at the right time. This could mean helping someone find their next book, answering an enquiry about council services, supporting a resident to access information online, helping someone develop their digital skills or connecting them with another council service or community organisation.

You will report to the Team Leader for Library Operations

Your role will involve:

• Managing staff performance, induction, training, probation and absence;
• supporting colleagues to handle challenging or confrontational situations calmly and professionally;
• overseeing the effective use and presentation of library spaces and help ensure they remain welcoming and trusted community spaces;
• working with volunteers, charities, community organisations, council colleagues and other partners to broaden the support available to residents;
• supporting activities and initiatives that help tackle social isolation and loneliness;
• overseeing local stock management and ensure customers benefit from our physical and digital library offer;
• helping promote library services, activities and spaces and identify opportunities for income generation;
• supporting health and safety arrangements as a Deputy Responsible Person for Building Health and Safety (RPBS) for one or more locations; and
• This is very much a hands-on supervisory position. Alongside managing people and services, you should be comfortable stepping onto the frontline and working directly with residents whenever the service needs you.

What we are looking for:

We are looking for someone who is approachable, organised and resilient, with strong leadership skills and a real commitment to excellent public service.

You will have experience of:

• leading, motivating and effectively managing staff;
• working in a busy, frontline customer-focused environment;
• prioritising workloads and balancing competing demands;
• handling a wide variety of customer enquiries and identifying what a customer really needs;
• dealing confidently and professionally with challenging situations; and
• using IT systems to support service delivery and helping other people use them effectively.

What we offer:

• 32 days annual leave
• Flexible working including a hybrid working pattern for a better work-life balance. (Amend if the role can be carried out remotely)
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

If you wish to discuss this position informally, please contact:

Maggie Ross 01628 796461 [e-mail]

Angela Huisman 01628 685641 [e-mail]

We reserve the right to close that advert early should we appoint the right candidate and encourage early applications.

Company: The Royal Borough of Windsor & Maidenhead

Salary: £30,193 – £34,104 per annum (27,540.84 – £31,108.30 pro rata per annum)

Location: Windsor, Berkshire

Sector: Leisure and Culture

Sector: Culture

Job Role: Supervisor